Calgary, Canada
720 11 Ave SW
N/A
+14032657499
UPDATE - The manager has since contacted me and stated that her staff never notified her of this situation. She was very apologetic and wanted to make this situation right. She was very interested to get to know all the details so that she could discuss this issue with her staff and continue to run a positive business. The services I receive at Newbury have always been great. I am hopeful that the customer service will improve with staff training. ORIGINAL I am extremely disappointed with their customer service. I have attempted multiple times to retrieve the shoes that I left at the spa each time the worker said they would call me back as soon as they talk to their manager. Each time I have had to call back. At first they were supposedly in the basement, the next time they were at the bosses house and now they cannot be found at all! I am extremely disappointed that I am now out of a 70 pair of work shoes and your team has done nothing about it and seem to not care at all. I will not be recommending this spa to anyone else as I expect much better customer service.
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I got a wax by Christine B and I was overly pleased. It was fast, comfortable and sanitary. I will definitely be going back! lovely facility as well, I will be looking into other services provided!
Got my first ever pedicure here today. I'm normally a manicure girl because my feet are my biggest insecurity. But I felt very comfortable and relaxed for the whole thing. Didn't get the name of the lady who did mine, but she was very gentle and professional. Very clean, quiet and beautifully designed. Will definitely be coming back and recommending Newbury to friends!
Had another fantastic massage at Newbury this week. The experience is always consistent and top notch - including the reception, lounge and professional staff. Thank you!
It's was the best prenatal massage I've had!! Very relaxing place with excellent service! Definitely recommend for anyone looking for a relaxing time!!
I really like the massages and facials here. You can hear some movement through the floors from the company above them but it's never bothered me before.
Raelyn gave me THE best pedicure I have ever had, and I have been to a lot of different nail salons and spas in my time. The staff is always very friendly and the spa itself is beautiful and relaxing. I would highly recommend Raelyn, and the spa, to anyone.
Went to Newbury Spa today on the recommendation of a friend of mine and I gotta say, it was great! Definitely one of the best massages I've had at any spa in Calgary.
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