Newbury, United Kingdom
95 Northbrook St
N/A
+441635905805
Rude and unhelpful when they have got your money. Got misinformed about my holiday and have had to open a case with ABTA. When I have asked the store to help the lady in Newbury’s exact words were this is not our problem. You must complain online. Also my sons saved all his money for our trip. And when he went to the store to change his money the rate at the time was 1.30 and the women behind the counter gave him 1.10. How can you people sleep when you are ripping off innocent and unaware people. After complaining the lady said you have to the end of the day to come down otherwise we will not sort this out. And they blamed this on a computer error even though it’s manually imputed. I would never ever book a holiday from Thomas cook again. This place has gone massively down hill in the last few years. Unfortunately you have pushed yet another customer away. DO NOT BOOK WITH THEM YOU HAVE BEEN WARNED!!
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Rude and unhelpful ...
Deli
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