Newbury, United Kingdom
91 Northbrook St
N/A
+44 1635522775
Wheelchair-accessible entrance
Great place to book your family vacations to exotic overseas resorts!
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Shocking service today from TUI - as long as they have your money they don’t care. Unable to explain the policy and everything is ‘extra’ Even Ryanair is more transparent than this company. I haven’t even been on my holiday yet and already dreading the customer service. Read the reviews I wish I had before I booked. This will be the first and last time I use TUI.
Great welcome unbelievably helpful
Great team of staff at this store.
Very rude staff behind the western union counter. She told us a provisional drivers licence wasn't a form of ID so we couldn't use it to send money. When I choose to send the money to my brother who is also my mum's child in my name on behalf of my mum who was visiting from london and only had her provisional licence on her the rude girl behind the counter told me I cant and refused to do the transaction. An attitude like that wont get her anywhere..am surprised she's even got a job! We then went to Sainsbury's at their Western union and the lovely lady that served us there was actually shocked about the rejection of ID. Thank you to the lovely staff at Sainsbury's travel shop my mum got to send the money with her provisional licence. TUI...you need to employ people that knows how to treat customers...her attitude and tone of voice was a disgrace to your company. I book holidays, buy travel insurance from your company atleast twice a year. I would NEVER set foot back in your store again.
Great experience, lovely service and great holidays
Always very kind and helpful.always book with Thomson.would never go with any one else.lovely team.
Deli
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