Newburyport, United States
58R Merrimac St
N/A
+1 9784633663
Online appointmentsOn-site services
It has been year and a half since I bought my Beneteau 35 from Advantage and I wish I have never done so. Besides endless warranty repair problems (there are still outstanding items) my mast failed catastrophically (broken in several places) due to installation error by Advantage on May 19 2019. This happened in approximately 17 knots of true wind when I was close-hauled on port tack. Most likely the mast collapsed because Advantage installed lower port shroud incorrectly (they performed warranty work on the mast few days before the incident). The shroud disconnected from the mast and the mast collapsed on the starboard side. Fortunately nobody was injured but I shudder to think what would happen if somebody was near the mast during the incident. You would think that after such an incident Advantage would be very eager help me fix the boat but this is not what happened. After repeated inquiries during last 2.5 weeks I was informed today (June 6) that I should talk to my insurance and they will not fix my boat under warranty! Sadly, I am not surprised with the response from Advantage. The pattern of stalling for time and doing as little as possible during the warranty period prepared me well for this response. I think I spent more time talking to Advantage about the warranty and the incident than I spent sailing on the purchased boat! In short, think twice before buying a boat from Advantage Yacht Sales if you value your life and sanity.
like
We purchased our boat in December of 2019. Alfred did an excellent job tirelessly working with us! The boat was to be launched in May of 2020 and given we live 5 hours south of where the boat is it was critical that we had someone local for all sorts of question and assistance. Alfred helped every step of the way until the boat was launched and even cared how the delivery went after.
Unprofessional broker, would not recommend
Deli
The best companies in the category 'Deli'
Online appointmentsOn-site services