Newburyport, United States
29 Water St Unit 302
N/A
+1 8574454010
Great experience overall. The install was flawless and after a review of my existing system, we were able to take care of a few necessary upgrades and 1 add on feature. All on the spot decisions. Very happy it all worked out as well as it did. My system is current and I have peace of mind.
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One of my pet peeve's is customer service and I must say working with Alarm New England, Joelalexis in particular was one of the most pleasant and professional experiences that I have encounter in all my years of business. The product and the quality is of great value but even if it wasn't the customer service would keep me as a customer. Thank you for your service.
Upon moving to our house I was relieved to see the previous owners had used Alarm New England. Their knowledge base, technology, service, responsiveness and most of all their consistent happy, kind demeanor. To say they are "customer-centric" does not do them justice!! As a builder, I more than appreciate the work they do for me and any one I refer them to!! Thank you all!!!
Customer Service second to none in my book. I work in property maintenance/management for our clients at many different homes. Many times having to help with alarm systems and issues. Alarm New England has always had fantastic on site service and especially over the phone customer service. Special thanks to Connie and Joalexis who have both helped me out on several occasions when time was of the essence, which it always is when working for our clients. Knowing that we can rely on Alarm New England to get thing up and running for our mutual clients in a quick manner leads me to suggest them whenever I can. On top of it all, it seems as if there is a family atmosphere with the staff and they pass that feeling along when we need their help.
I’m very happy with my decision to use Alarm New England for my residential home alarm protection needs. The company is very professional and responsive. And the quality of the system is great. Just recently, Connie specifically was super helpful in walking me through the various system/app options and security features.
Joalexis promptly and professionally corrected an issue we had with the timing of the periodic health check for our alarm system. Joalexis phoned us to discuss options for the change and then she effected the change quickly and professionally. This is my second exchange with Joalexis concerning updates to our alarm system and both instances were very professional and courteous encounters, we could not be happier with the service experiences we have had with Joalexis!
Amazing service!
Deli
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