Newburyport, United States
39 Green St
N/A
+1 9784658761
Toilets
Wheelchair-accessible toilet
I see others with the same complaint - lack of response. I spoke with the Optician and he asked me to do some research and to call back the next day. I called back the next day and the day after and the day after that... and finally gave up when I received no response. I have had good and bad experiences here. I've been ignored in the retail eye glass area while trying on lenses and I've also had good assistance in the eye glass area. One thing I will say is that the optometrists (I've seen at least 3) are all excellent. But the retail area is not consistent and, as others have mentioned in reviews, are not responsive. This is the Newburyport office.
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I have had an excellent experience in the past with the staff there but their custom service recently is terrible and is persuading me to change to a new provider. Similar to the previous review I called five times over the past two weeks without a response. I can't see digital signs while driving at night because I lost my glasses and am now forced to drive during the day until they call me back. I can only hope I don't run into an emergency.
Trying to get someone to respond and have left several messages with no luck....frustrated to say the least!
First visit to this optometrist. Office staff was extremely pleasant and they took me right on time. Dr. Rzepka was excellent. She was patient, thorough and took the time to answer all of my questions. There was one thing to follow up on and she called me the very next day. I will happily go here for my eye appointments from now on.
Quite good with explanation of my first pair of glasses with progressive lenses, frames and of course, insurance. Saul’s details were complete and satisfied my queries warranties were better than most I had a present experience
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