Newburyport, United States
The Tannery, 50 Water St
N/A
+1 9784655566
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Visited on 3/20/21 Extremely helpful staff!! Ironically was looking for some grips on the web and found the same ones i wanted in store!! The staff was so helpful in directing me to the bike accessories section of the store and was extremely informative and knowledgeable of the products and of bike related information. They do repairs in the shop downstairs and were beyond excellent customer service skills and put the grips on my bike right after purchasing! The staff here is what makes the store so grand to visit !! Camden was the rep i was working with, i had called the store earlier in the morning asking questions if they could put on some custom pieces i bought, which they can do downstairs in the workshop, and he also helped answer questions about choosing the right chains for my bike! They’re very helpful and are ready to answer any questions you’ve got and help you out! Thanks for all the help and getting my bike customed grips today ! Was able to enjoy them day of afterwards on a nice ride on plum island!
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Bought my first pair of spin shoes here (years ago) and truly had such an amazing experience! I walked in a spin newbie needing to find spin shoes and was helped right away! The gentleman that helped me was so patient and kind, he took the time to explain to me the different styles and types of spin shoes. He helped size my foot to the correct size in each brand that I tried on! Most importantly he helped me find the most comfortable pair of spin shoes ever!
There are you few times you go into a business expecting good service, and end up with an above and beyond experience. Camden is an incredible asset to the Riverside Cycle team and takes to the time to understand your thoughts/needs, presents solutions, and make sure you leave with all your questions answered. I showed up with a flat back tire, he grabbed me a new tube, asked if I wanted to learn how to do it, and went step by step. Overall, an incredible experience and I will keep coming back and tell friends to do the same - Well done, Camden.
I have bought, had built, and serviced around a dozen bikes at Riverside over the last 5 or 6 years. They have shipped custom built bikes overseas, and solved many complex logistical problems for me. Excellent, well informed sales staff, very knowledgeable and well trained mechanics, totally reliable after sales and warranty service and very friendly and motivated staff. They handle everything from pro bike fits by Phil Wong to renting out beach cruisers. One of the best bike stores I have used anywhere in the world.
Extremely happy with my purchase of an elusive Specialized Roubaix Expert from Riverside! We live in the lakes area of NH and Riverside was the closest dealer with stock. I checked availability online and ordered it New Year’s Day. Tom, the general manager, contacted me shortly after they opened on the 2nd to check on what time I’d like to pick it up. Extremely friendly and knowledgeable. When we arrived we were greeted promptly and safely. I talked to Tom and his staff about some options (power meter, etc) I may be interested in eventually and they explained my options with no pressure to buy from them. Here’s the best part: after we arrived home several hours later and right before the store was to close I noticed what I thought were defects in the bike’s top rail finish. I called the store in a bit of a huff and they suggested to email pictures to Tom. I did, and he responded within 20 minutes with pictures of another Roubaix with the exact same ‘defect’. He explained this is the ‘naked’ look of carbon fiber bikes. Panic averted! After talking to Tom I did check on a few cycling boards and found confirmation from Specialized that’s what this is (I’m a bit of a doubting Thomas sometimes, sorry Tom!). Not sure I love it yet, but it does make every bike unique. My only wish is they were a LOT closer so I could get service there. Thanks Tom and crew!
Great service dept, great sale dept. Best bike shop on the North Shore!
Huge shout out to Phil in the service department! Knowledgeable tech AND great at communication throughout the process. This is what you want when you have to replace a dropper in a 3,000 bike. Exceptional service, and really appreciate Riverside accommodating during these times.
Awesome bike shop in downtown Newburyport. Whenever we've had any issues with our bikes they are always ready to help. Great service!
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