Newcastle, United Kingdom
61-63 High St, Silverdale
N/A
+441782626108
Waste of time.... Adam visted us to measure up for a bathroom and cloakroom refurb. No quote.After much chasing by us we were given the excuse they were waiting for their plumber, so he also came around to measure up. Still no quote. Then THEY rang us to say they would send a quote in the coming days. Yup you guessed it....no quote arrived! No-one has time to waste on these cowboys, go elsewhere!
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Adam came for a home visit on 30th September to discuss refurbing two bathrooms and knew I was keen to progress fast. Despite several calls and chasers and promises of response I have heard nothing in nigh on two months. Complete waste of time.
Extremely poor customer service, I visited the shop, ordered and paid for three accessory items, told would be up to 14 days to supply. After 3 weeks I rang to enquire about my order and was told two items were in stock. I informed Adam I was waiting for these items and disappointed I wasn’t told they’d arrived, he apologised and promised to deliver the items that evening. Nothing arrived so after ringing again the next day I received an apology and was promised they would definitely be delivered that evening (you know what’s coming next!) nothing arrived. The next day I visited the shop and collected the items (which I would have done originally, but he insisted on delivering) Adam wasn’t in but I was told he would ring me personally to apologise (you know what’s coming next!) he didn’t. It is now 7 weeks after the order was placed, I rang the shop to enquire about the missing item, was told Adam was out but would ring me with an update (ok, you’ve guessed!!) he didn’t. I’ve still heard nothing, so my customer service rating for this company is 1/10 (being generous) Any company that makes promises to a customer, then lets them down, should take a long hard look at their customer relations policy
Couldn’t have asked for better service, my bathroom is perfect
Great price, great products and great service! would definitely recommend.
Deli
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