Newcastle, United Kingdom
The Shopping Centre, Main St
N/A
+44 2843722512
In-store shopping
I was very disappointed with this jewelers, not the staff but the owner! My husband bought me a watch for my anniversary which had 2 yr guarantee with it. I wore it once and it fell off my wrist, because the pin on the strap broke fortunately I had a coat on and the watch was caught in the wrist bit. I returned with it and the owner mended it and said it's fixed. I wore it yet again few months later for special occasion ( I normally wear a fitbit) and yet again it fell off the pin again broke. Fortunately again I had a coat on which caught the watch. So I took it back to the shop and said it's not really any good you fixing it again because if it falls off again when I'm not wearing a coat it will be lost and I won't have a watch. He proceeded to take the guarantee out of the box and say over and over very abusive "read point 2" which says the guarantee doesn't cover the bracelet. I tried to reason that he had sold me a watch that was no good to me. He said he had sold many others like mine and had no complaints which left me feeling as though I had purposely broke it. He was so unpleasant to deal with. I certainly wouldn't ever return to the shop and certainly wouldn't encourage any one else to shop there.
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Place to go you need engraving done, excellent service.
Brillant great prices & lovely staff
Lovely shop parking not great
Peter is the man!
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