Newcastle, United States
13 Oklahoma 76
N/A
+1 4053925413
On-site services
Had my water heater go out over the weekend, so being I live within one miles from HMS Plumbing I called them first thing Monday morning. The lady took my number and said they would call me back. Here it is Tuesday at noon and they haven't called me back? I called HMS Plumbing and thanked them for not calling me back. She then apologized and asked for my name and number so she could let the owner know. She was very kind so no bad review on her part. Fortunately one of my coworkers recommended that I call Air Comfort Solutions. I like supporting Newcastle businesses but kind of hard if they don't want my business. Air Comfort Solutions gladly excepted my business and will be coming in from Norman to service me in Newcastle.
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Called on a Saturday morning and had Nathan here by 9:30 am. He was courteous, well prepared and went right to work on the problem. Nicest repair man ever! Fixed the problem so air-conditioner would work for the weekend and was here first of the week with the new part! Cannot say enough about the follow up and work done by employees of HMS, from our repair man to the office staff!
Had another local group troubleshoot air conditioning and they said a full replacement system (8000) was needed. Called HMS for second estimate and they isolated the issue and repaired for 92. We have been using them ever since for nearly three years now. Always prompt, always thorough, always polite, and always a reasonable and fair price. Nathan is the best!
I cannot recommend them enough!!! I’ve had them do 2 jobs for me and they were both done perfectly. The first job another well known Norman company quoted me 1500 “to start” which would take 10 hours. I called HMS and he did the whole job in 3 hours and charged 350. They’re so honest! I would never call another company.
Responded quickly and did a small, easy job at a reasonable price when I got the run-around and outrageous estimates from other plumbing companies. This is to say, they did a job for about 200 that roto rooter estimated over 1200.00. Will use again when needed and suggest you do as well.
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