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Newcastle-under-Lyme Borough Council

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Newcastle-under-Lyme, United Kingdom

newcastle-staffs.gov.uk
Council· Local government office

Newcastle-under-Lyme Borough Council Reviews | Rating 1.5 out of 5 stars (5 reviews)

Newcastle-under-Lyme Borough Council is located in Newcastle-under-Lyme, United Kingdom on Castle House, Barracks Rd. Newcastle-under-Lyme Borough Council is rated 1.5 out of 5 in the category council in United Kingdom.

Address

Castle House, Barracks Rd

Phone

+44 1782717717

Accessibility

Wheelchair-accessible entrance

Open hours

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M

Michael Till

Contact regarding a street light not working on Friday 5th feb. and repaired on Monday 8th Feb. Excellent service

C

Chris Hulme

Newcastle Borough Council are incompetent and refuse to take any responsibility for their awful and vastly overcharged service. They send a flyer out stating that our refuse will be collected on the 27th December 2018 see image. Why they did this is beyond me as the entire street and estate put the bins out on the 27th Dec and nobody from the council has been to empty them. No update or apology has been provided because let’s face it they don’t give a care we are paying for this service. Can someone from Newcastle under Lyme council please confirm if they view me and every other person in the district as a CUSTOMER or a piece of dirt on their shoe. You call them and get spoken to like DIRT. For example, I call today as MY BIN IS STILL NOT COLLECTED and some recorded messages says they are way to busy to take my call and terminates the call. GREAT CUSTOMER SERVICE – THE BEST OF IT IS, IM PAYING THESE INCOMPETENT IDIOTS.

R

Rob Irving

Why do i pay my council tax? Recycling not collected for over a week, just after Christmas, the time of year when there will be the most household waste and the highest amount of recycling to be collected. Quite literally RUBBISH!!

D

deborah mallender

My blue bin hasn't been emptied. Reason there was a sweet wrapper put in it. I live near a shop, the school children walking past may well put a sweet wrapper in the bin, how sensible. The council is ridiculous in its policy of saying it is not policy to take a bin if its 'contaminated' . That's absurd ,it's a sweet paper not highly toxic chemicals. The council accepts our money doesn't it, paper or plastic and sometimes metal. They don't suddenly say that's contaminated, and cannot collect it do they. What Hypocrisy.

E

Eben Offei

Absolutely awful unprofessional service from council tax enquiry woman with D as your first initial. Customer service is not about shouting, huffing, puffing and providing unrelated information. Train your front line staff well. Not everyone who picks the phone to call wants to receive a substandard service. Shameful.

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