Newcastle upon Tyne, United Kingdom
Scotswood Road
N/A
I've book a small car with automatic transmission. When I came there, woman said, they have any car with automatic transmision, except Mercedes Vito... Small car, ideal for driving "on the other side". After 30 minutes driving, car show a message "Reduce oil level". I called to helpline and they said, that I should stop and wait for tow car. After one hour (waiting on highway shoulder) tow truck arrived and I had been informed that he can't take my car - I should drive by this car (broken) to hotel. This guy also confirmed, that oil level is too high. I spent over 2 hours in next days cailing them. I didn't get replacement car! After two days they took my car from parking. I've also got an invoice... 300GPB! They didn't answer phones. Refund is not possible, because I didn't call to them when car was returned to rental...
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Tyre pressure light came on during return. 99.9% this indicates low air pressure in tyre. Got a bill for a new tyre for 59 and 35 administration charge when asked for proof (two emails ) no reply from customer services. Total con job. Will not use again
Bijzonder vriendelijk en eerlijk behandeld.
Deli
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