Newmarket, Canada
1172 Davis Dr Unit 375
N/A
+1 9054313061
3 years ago my wife and I decided to go with a generator installation company that was more than an hour away (Barrie) from our house. What a big mistake. We've tried numerous times to call them for service and they just wouldn’t return our call. They mentioned during the sales process that they would easily service our generator since they had several in the neighborhood. Some of my neighbors that I know have had the same experience of no return phone calls and thus no service. Dwayne at First Power Generators was terrific in handling our dilemma. He explained that there are just installers out there that are only interested in the installation money and no part of the after sale service part. I wish in hindsight we went with a company that was located closer to us and less than an hour away. Also I wish I went with a fully authorized Sales and Service Generac dealer from the start. What a huge headache and stress we had before we found First Power Generators. Dwayne repaired our generator and even fixed some warranty recall issues that were covered by the warranty and updated the firmware of the generators computer. Thank you very much for all your help. Alex from Toronto
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They were quick to return my call but used the excuse that the ground would be frozen soon. This was the first week of November. It would have been a birthday present. Pretty lame, I can only assume they were too busy to look after our needs. Lots of other qualified contractors out there. Oh ya, there was no need to dig!! Didn't take the time to look.
Very clean and professional installation of our residential Generac Back up power generator in King Township! Thanks to all involved! All the scheduled parts of the installation happened when they were supposed to, and everyone was nice and easy to deal with. Thanks Dwayne and Kris!
Great knowledge and quality installation
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