Newmarket, Canada
17600 Yonge St
$$
+1 9058950869
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible lift
I was in Babies R Us a few weeks ago making my baby registry, and I had the best experience. The staff member (Shelli) who was helping me, gave me her undivided attention, she was amazing in every way. Walking me through everything. Explaining to me anything I didn’t fully understand, showing me how different products worked, and making recommendations. She was absolutely wonderful. I will definitely be back to shop there because of this staff member. Best customer service I’ve ever received.
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Came here with my boy after visiting the Farm Boy that just opened up nearby. This location has the best variety of Lego I've seen in any Toys R Us. Thumbs up!!
Bought a crayola set for my nephew that was very obviously previously opened and resealed as the box looked tampered with, the set was also missing various pieces. Why are you accepting returns and reselling products without making sure they’re in proper condition to resell. Absolute waste of my time and money seeing as returns can’t currently be made. Edit: In response to the owner’s reply. I did contact the store prior to leaving this review and was told nothing could be done until whenever you start accepting returns again. Which I was told could be January 31 or afterwards.
I came to the Newmarket store to deal with a big gift card problem. It took Crystal over an hour to sort this problem out and she was absolutely amazing. So focused and patient helping me to deal with this. I am so glad she was there and very grateful for her help. Thanks again Crystal.
It’s ok in my opinion there weren’t to many good stuff at that place and it should be on the lower level to make it a little more better
Poor customer service and I felt insulted As a non-local, I know that toys r us is probably only running curbside pickup. However, while I was still struggling with the meaning of the term "personal shopping is allowed" posted on the door, I opened the door to try to ask if I could enter the store, a male customer service who was serving the curbside pickup, yelling at me "Sir, you can't get into the store, get back INTO YOUR CAR!" I was wearing a mask at that time and I don't believe I deserve this poor attitude from the well known store. Really bad experience and I will not consider going to this store anymore
This is the second bad experience with the store. The stuff does not care and work very slow. Went in for curb side pick up my online order 15 mins before store close. Send it a text for curb side pick up and received a confirm text message. Waited over 45 mins. Still did not receive my order. Called the store and no one pick up. Send it a text message and not reply at all. Store was closed. Did not receive any update at all. Stuff were left the store. Stay away from this unprofessional stuff and store. They are not even friendly. I only seeing that are all the unprofessional kids having fun in the store. No one will care you at all.
Went to get a new bike for my daughter last Saturday morning after her bike was stolen off the front steps of our house \u200d️ The manager and all of the staff were incredible!!! Helped us find a new bike, that is gorgeous and it was at an unbeatable price. Thank you so much, especially to the manger, you are a beautiful soul and you touch my heart and made my daughter so happy.
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Wheelchair-accessible car parkWheelchair-accessible lift