Newmarket, Canada
17600 Yonge St
N/A
+1 9058981314
Excellent work. Fair price. Would be nice if they called when an item is finished, but it was ready on the day promised if not before.
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I came in to fix my jeans that were just a little bit too long. Almost one week later the jeans were ready. After I picked up my jeans and measured it at home it was way too short. I called back and asked if it’s possible to make it longer. They told me l will have to come in so they can look at the jeans. I explained to the person over the phone that I live far and it’s very inconvenient for me to come in but it’s just regular jeans like any other jeans. She said she still has to see it. I suggested to send a picture of the jeans but they replied that they don’t use smartphones. I said that I can email the picture and they said they don’t have an email although they do have a website. I asked to talk to the manager and I was told the manager is on vacation and will be back in 50 years. Before I had a chance to say anything else the worker yelled at me saying that she has customers and can’t talk to me anymore and rudely hanged up the phone.
We practically didn’t get past the “hello”. We walked into the store and the person in attendance called from the back to say “hold on” in a tone that appeared we were causing her a problem by walking into the store. Then when we asked about an alteration of a dress, it also felt we were causing this person too much trouble being there and after being directed to a change room, we decided that this person simply didn’t want us to be there and we were not prepared to give them our business even after asking mall staff where the store was located. There are lots of alternatives to get alterations done, I suggest you seek them out first and don’t waste your time or money on this establishment.
This place will not call you to tell you your alterations are finished.......... What????? I waited 3 days to give them the benefit of the doubt and when I called and asked why I didn't get a phone call her response was "NO, we don't have to call you buddy" apparently the date and time of pickup was written on a note I received. Never the less, a phone call should be sent out to the customer informing them. Customer service -5 stars. Ridiculous
Very bad alteration with no responsibility taken. There are many other good tailors in the area so please don't waste your time with this one.
I love this this place! This is my second visit which left a good impression. Customer service was helpful I recommend this unique fit store.
Really nice receptionist! was so helpful especiallly cause it was my first time going to an alteration store so i didn’t know really what to ask but when i explained what i needed she understood and helped me through it. i got a dress taken in and i’m really happy with how it turned out
I visited the store recently to get my pants hemmed. I was in a hurry, but the front receptionist was quick to take my measurements, and answer all my questions. Great service.
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