Newport, United Kingdom
55 High St
N/A
+441633530679
As a regular customer to the Newport Central Hotel, I have several times made a mistake with my online bookings . The staff were excellent, in resolving my problems and I felt that staff Maria and Sam went the extra mile in resolving my concerns. The two staff mentioned showed me as a customer, that they are all about individualistic care and putting the customer first. I recommend this hotel due to location and excellent customer service.. Keep up the good work.
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Great welcome. Clean and great price
The room was nice and spacious and clean, clean towels, beds are comfy great size TV... BUT the hotel residents are the local homeless people and the local council are renting the rooms to them, it’s not nice to stand outside having a cigarette while they are taking all different kinds of drugs drinking alcohol and shouting outside, some stood in the doorway staring at you making you feel uneasy, we also noticed that the fire alarm was in fault mode as residents were removing the smoke detector bases in the rooms so they could smoke without the alarms going off, surely the safety of paying residents is paramount.
Such a slatternly hotel! On arrival Raj, the receptionist must have thought I was his company because the way he handled my reservation and welcomed me to the hotel was the most amateurish behaviour I've ever witnessed. I stayed there for a four-night stay and my room was never cleaned. I literally had to take the rubbish out every evening and when I complained the blonde housekeeper came to me and had the audacity to snap at me for requesting new towels and for my room to be cleaned. As far as I am concerned I would never stay there again especially during the current conditions because I can only imagine what I might catch from this establishment now.
Central hotel immaculate . Great location for transport links for the train station, buses and taxis around Wales. Thank you to Raj on reception for all his help. Nothing was too much trouble from helping with directions and travel recommendations for eating to just having a friendly chat . When I had an issue with my room not being serviced Raj got on to it immediately and it was resolved . Great customer service and he is an asset to the Central hotel .
Excellent hotel. Great value. Very clean and comfortable. Raj and other staff very accommodating and friendly. Great location. Highly recommended.
I booked this on behalf of my mother and sisters who were coming down to see my new baby daughter. The rooms themselves were very nice, however the council are currently renting out rooms to assist with people struggling to find accomodation and the homeless. I think it's fantastic they are doing this as it gives support to local businesses and the homeless in these difficult times. The issue I have is that we were not informed of this in advance and there were a LOT of people using drugs, drinking, smoking and fighting all night in the corridors until 3am! My family, which included an 8 year old girl, were unable to sleep and could not deal with the issue as all staff leave at 10pm and the emergency phone number is only in the main reception. My family felt too scared to go and get the phone number and instead had to have a worrying and nervous night. They spoke with housekeeping the next day who said they were surprised they'd not been placed on a different floor and they handed them an email address to complain to. The reply we got back was that an apology is enough and we won't be getting a refund, apparently safety, comfort and sleep is not valued by this hotel.
My stay at the hotel was amazing and staff were amazing especially Mr Raj but the downfall was the other female receptionist I think her name is moriah she doesn't has manners how to speak to a customer I think she has attitude problem but other than that my stay was terrific I would recommend it to other people too.
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