Newport, United Kingdom
172 Caerleon Rd
N/A
+44 1633259970
Toilets
Wheelchair-accessible toilet
First rate surgery and staff. Have patience when seeking an appointment and the time has always been acceptable whether for an ‘urgent’ appointment os general appointment. We’ve always found the receptionists to be welcoming and helpful. Doctors and nursing staff have our respect.
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Having had experience of a few different surgeries in the area due to caring for relatives I think this surgery is the best I have been to. The receptionists are efficient and friendly, it is very clean and the GPs and nursing team have all been excellent in all my dealings with them. I've been able to book an appointment in a reasonable timeframe every time I've tried.
Awful receptionists, very hard to book a emergency appointment in the morning, apparently they open from 7.45 AM but never answer the phone if you call in the morning , several times I tried to call, phone is on busy tone, and if you go there in person you can see 2 receptionist drinking coffe together and phone is on silent. I call in front of them , no phone calling and in my phone show line is busy. All the time when I need the doctor I need travel in morning to surgery with the kids to make a appointment and after back again for it. The worse one after you call 20 times in morning and no one answer, when you go there in person they said is nothing avaiable for the day. Doctor are very professionals and good, special DR. YOSUF , but need to change receptionist, another way the surgery will go down.
I came into today to try and join the surgery as my house mate was registered here and recommended the doctors as being very good. The receptionist was adamant I wasn’t in the area they take on and would not check on the computer. I asked how can my house mate be accepted and I can’t? I asked to see the manager and the receptionist said she wasn’t in today. I said my house mate joined very recently and she then checked the computer and called over a colleague who confirmed I can join. The receptionist said oh yeah you can and handed me the application form, there was no apology. I sat down and looked at the forms and the receptionists closed the desk windows and blinds and began very obviously peering out of the blinds at me during this private conversation. I came back later with my application form and was told I had missed the cut off time for applications to be processed. I felt very belittled and will not be joining this surgery.
Absolutely disgusted by the way I was spoken to and greeted by Dr Emmerson I have never felt so patronised by a doctor like I have by her, she has misdiagnosed me 3 times and I have had to change surgery’s because of this. Dr Yousif or Dr dexter are the best ones to see if you do go to this clinic but avoid Dr Emmerson!!
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