Newquay, United Kingdom
9 Station Parade
N/A
+44 8705181715
Wheelchair-accessible entrance
Popped in to hills at newquay today at 6.35 to be immediately told by staff member that the door will be getting locked in 5 minutes. According to sign on door it closed at 7pm. Never felt so unwelcome in a bookmakers. The staff need to take lessons from paul at betfred up the rd as he was very friendly and welcoming. Yes I get it we dont like working late on a sunday. I too work for a bookmakers. Coral in northeast and would not dream of making a customer feel like an inconvenience 25 minutes before we close. Shall not be returning. Shocking customer service.
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Customer service in these premises is appalling. My husband went in to put a bet on and was shouted at by the assistant for having a child with him. He was unaware of the no under 18 rule. The way he spoke to my husband upset out granddaughter. This should have been handled better. The employee obviously needs more training in customer service!
It clean and tidy staff are grest
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