Newry, United Kingdom
Bloom Botanics LTD, 6 St Colmans Park
N/A
+441485500420
Delivery very slow and bad service. Just don’t waste your time and pay a-bit more to buy from somewhere else. No wonder Amazon is taking over much better at everything
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Shocking lack of communication and poor customer service. Will be requesting a full refund. After readings others reviews, I cannot see this store succeeding, and after my own experiences with them, I truly hope they don’t. There’s plenty of other stores to buy from online, so don’t waste your time or money supporting this one. They’ll blame it on Brexit and Covid, however, neither of those things are nee and could have been avoided with a little planning. They’ve now also turned off the chat bot and messaging capabilities on their website, so contacting them is even harder. Avoid at all costs!!
Ordered the pax 3, missed my delivery from hermes as was out at work, they contacted me straight away and gave me information on when the next attempt will be. I made contact with the chat bot, spoke to 2 lovely girls who where super helpful explaining everything in detail and passing a message onto hermes from me. Pax arrived next day...thanks herbalize.
Terrible experience. After waiting 3 weeks for my order to arrive when it finally did it, it was missing the main item. I informed them this was the case and was told that I would be told by the end of the day what had happened to my order and how it would be rectified. After a week of back and forth conversation over their chat service I was told that the warehouse had in fact lost the order and that I could order a new product or receive a refund. I'm still waiting for that to happen. Do not order from this website. The phone number attached does not work.
Purchased the Pax 3, and was told it could take 5-7 days due to Brexit. 15 days later it had not arrived, so I chased customer services and they told me the delivery process had not started because of stock issues. I then waited a few days extra for it to arrive. Very happy with the product and how nice the representative was, but if I had not chased this, I would have wondered if my item had been lost. Would recommend Herbalize inform their customers of these things. I appreciate Brexit will slow these things down, but not informing a customer about their order status isn't good.
Terrible customer service. Sold me a product they didn't have in stock, lied and messed me around about order dates and then ignored my request for a refund. Offering a 10% off voucher is not adequate compensation for something that has taken around a month to arrive - why would I ever buy anything from them again?
Im not sure why there are so many bad reviews. Ok you dont get next day delivery .but you save money..maybe they only post orders once a week.. Ive had great corespondence with the company, live chat, i had a reply within 5 minutes. Dont listen to the bad reviews this is a ligitimate company..
Wish I'd read these reviews before I gave them 130 off hard earned cash. Awful communication (you have to chase them, they won't offer info) when they do answer it's always, "you'll hear by the end of the week", problem is they don't say which week!! 12 days later and still waiting, every time I say refund, they ignore me.
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