Newtownabbey, United Kingdom
12 Woodfield
N/A
+44 2890364757
Our gas boiler broke down on Christmas morning! Luckily we had some electric heaters with timers and also as it is a conventional boiler, we had the immersion heater as back up for hot water and a coal effect gas fire so made do until the 28th. I called Boiler Specialists on the morning of the 28th and Alan arrived later that morning and ascertained that the Gas Valve needed replaced. Unfortunately they did not have the necessary valve, he tried in vain to obtain one that day but had to order one, which he expected to arrive on 2nd January. On New Year's Eve he called me to say that a valve had arrived and he would be out later that day to carry out the repair. He arrived late morning and carried out the repair, two days earlier than expected, which was a bonus and very much appreciated as he should not have been working on New Year's Eve and I know that he had also carried out a repair at another house earlier that morning. I have used Boiler Specialists to carry out the annual service on my boiler since installation in 2006 and always found them to be reasonably priced and professional.
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We had a leak from our gas boiler two weeks ago. Boiler specialists had serviced our boiler for several years therefore it seemed impolite not to go to them first. Alan the 'plumber' came out, advised the water input manifold had a hole in it and with the water pressure, could explode, causing untold water damage to our home. He wrapped a freezer bag around it and left in theory to source the part, with the parting advice to turn the mains water off at nights. Having heard nothing after a couple of days, we contacted boiler services to be told it would take about a week for the part to arrive. He was supposed to come out tomorrow and phoned this morning to say he had a cold and was going to take Christmas and the new year out of it!!!!! My sympathy was less than obvious! We contacted Worcester boiler services and our boiler was repaired within four hours and apparently should never have been left in that condition! This is a shortened version of the whole sorry tale but despite having been pleased with previous services (different plumber), I will NEVER be near boiler specialists again.
After complaining that certificates were incorrect I was referred to as 'sweetheart' 'looneytunes' and 'claim merchant'... incompetent, rude and unpleasant...go elsewhere if you can
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