Newtownards, United Kingdom
Nursery Road Ards Shopping Centre
$$$
+442891813884
N/A
Used to be good but in the last 7 months the KFC top management have made the terrible decision to change the chips from crispy French fry chips to terrible tasting soggy chips. I have also since discovered that they have brought in these terrible new chips in all the KFC branches. I wont be going back to KFC until they change back or a least get in much better chips!!
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Can honestly say I had the most amazing service today from a staff member by the name Glesieli, a credit to your company, I work in hospitality and from the start a smile, interaction, upselling and deliverence. I have never posted a comment online but I considered I needed to today.
Ard KFC has been a let down on more than a few occasions, today the partner and I had ordered through thier drive through and yet again the staff failed to get our order correct, the burger meals we ordered where far from what we actually had ordered, failure to supply the sided again, no straws for the drinks. Safe to say I won't be back as this has happened too many times, on top of the orders being wrong the chicken was cold and rubbery and the chips where reheated mussy mess I would suggest to find better staff that can follow simple orders if you are ever to pick up your standards.
Food was fine but waiting for 17 minutes after paying in their car park was not. Apologies were given but its hardly fast food when it happens.
Place was filthy the chip waiting dock was full of old chips which probably mixed with the good chips. Toilets were filthy and stank. Chips and chicken was cold. None of the tables were clean. But this seems to be the same across a lot of kfcs.
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