Niagara Falls, Canada
Lundy's Ln
N/A
It's a Scam. DO NOT BOOK !!! Unhygienic / Dirty rooms. I had booked room via online & payment was done. At hotel while check in they asked me to pay again & over charged us saying they have not received the payment from my Vendor site. You should have a common sense to understand it take 2-3 days transaction time rather then over charging customer & denying room. I booked 2 queen size room & front desk person requested me if i can take Single Room. Room had a odor smell. The rooms were not clean & bathrooms were dirty too.
like
This place is perfect for small group family and others. The rent is pretty much cheap. Everything is well decorated, employees are very friendly and helpful.
Ok so I new it was a bargain find using booking dot com..i knew it wasnt going to be perfect. I read the reviews saying it had a comfortable bed, and it was ok but nothing compares to my bed at home. In other finds, it seems as if this is also an extended stay kinda place. The people that surrounded us seemed embedded with hot plates & groceries..there was a domestic situation going on during our last night, preventing us from getting any sleep. There was 3 lamps in the room. Two that was not plugged in because the room had only 2 outlets.. which was not enough for us to use a fan and charge our phones.. the fan was plugged in next to TV not the bed and our phone charged one at a time in the bathroom. There was a horrible smell out side as well as in the room. The carpet had torn patches in it, the was 2 TV's (one mounted on wall that was broken and one on dresser that worked but only had like 3 stations),... The fitted sheet (with burn holes in it) was to big for the king bed.. so when we woke up with it sliding off we seen multiple large stains in the mattress, the toilet paper holder was broken, and as you can see in a picture below there was something smeared on the wall... our room key had to keep being reprogrammed until the door just finally stopped working.. even with the door closed you could still see day light through the cracks around it. We did not feel secure.. we went out during the day.. leaving the AC on to cool the room.. no housekeeping came in but they managed to come in and change the settings on the AC. I really give the credit for trying to make it in a rough industry but I couldn't find any other reason to give more than one star... sorry.
I had booked a night for myself, my daughter and 8 year old granddaughter for September 28/29. My granddaughter has a service dog. I let the hotel know this and the response was "No pets". Our service dog has NEVER been denied access anywhere that she has been taken, INCLUDING hotels that have a "no pets" policy. Denying access to a service animal is AGAINST THE LAW and this hotel was breaking the law by not allowing us to bring the dog because in their mind she was a 'pet'. I don't know what the hotel is like because I cancelled our reservation and we will not patronize this hotel because of them denying my granddaughter's service dog to stay with us. They had better familiarize themselves with the laws regarding service dogs because they are not allowed to deny access to service animals...even though we didn't stay I would still give this hotel a "no star" rating if I could, but unfortunately the least I can give is one star. Not only will we not patronize this hotel, I will NEVER recommend to anyone either. \u003e:(
If there was a rating less than one star i would have opted for that. It was the WORST EXPERIENCE ever. The rooms were untidy( i have attached some pics) the service was below average. Eventhough it was a non smoking area there were people walking around smoking and staff wasn’t bothered. I would never recommend this to any one.
You get what you pay for. We were there for the August long weekend and the pool was nice. Front desk reasonable service. The towels stunk of smoke. We asked for more towels and they did give us 4, although we had 6 people. Overall it was a cheap hotel to stay at considering it was a long weekend
Tried to stay there, could not. Mold and blood stains. Bug on the beds. What looked like peices of rock cocaine. Hair and other debris on the bed. A hole in the bathroom ceiling and leaking water for a long time by the amount of wait. Had to fight with the front desk to get my money back. Told me they cant give me a refund cause I took the sheets back to look at the whole matters and found more blood stains across the whole matter when I showed the guy after seeing my pictures
People said that their were bed bugs and stuff in the hotel. But in my experience their were no bed bugs. The breakfast was good, there were a lot of options. The pool was not green. Their was good room service. And the counter had people on it like 24/7. So in my experience everything was great.
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