Niantic, United States
190 Flanders Rd
N/A
+1 8604373187
I ordered a special delivery on the website for a friend on a very important day for a same day delivery. . L&J Blooms took it upon themselves to not deliver it even though I noted to leave it if she was not home. I never received a call asking what I would like done. When I called to inquire about my order, they claimed to “know my friend works nights because she’s a nurse.” She’s not a nurse and never works nights. After my complaint, I asked them to deliver on Friday, which they did. Seeing a picture of the arrangement just now, it looks nothing like what I ordered and not worth the 111 we spent. I was told for my inconvenience they would add more flowers. The arrangement is much smaller than pictured. 100% DO NOT RECOMMEND.
like
Great service, beautiful arrangement
I am a florist myself, and i called to send a fruit basket for one of my clients, Melissa was very nice when i first talked to her, said she would take good care of it well my customer came back in on Valentines day and it still wasn't delivered, i called Melissa and got the ooo my driver left door tags and called so my client called her niece and asked her in front of me and that was a no so Melissa told me she was going to deliver it that day and do it her self and call me now its Monday and no delivery and now she wont answer the phone, I have been in this industry over 17 years and have never once dealt with a shop like this i do not recommend this shop and Ive called the fraud department of my credit card company as well.
I am totally impressed by Melissa's customer service. Very pleasant to work with!
I received flowers from FTD on Friday, the order was fulfilled by L & J Blooms. The arrangement looked nothing like the photo online, it had no shape or design to it and the roses used looked wilted and dry. I made sure the arrangement had enough water. By Sunday morning the roses are dry and crunchy. I called FTD because they have a 7 day freshness guarantee. I told them what happened with my order. They called the florist who refused to replace the order. FTD told me that florists rarely dispute customer claims. I am very disappointed that I have a poorly designed arrangement with dead flowers in it and the florist won't stand by their product. If I were this florist I would be embarrassed if I put out an arrangement like this. There are some great florists in Waterford like Hoelck’s Florist. I'd recommend that people avoid FTD and order directly from a reputable florist. FTD did do a partial refund on the order but I am not satisfied with that resolution.
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