Nixa, United States
1407 N Massey Blvd
N/A
+1 4173741166
Kerbside pickupIn-store pick-upIn-store shopping
Gender-neutral toiletsMechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Oil change
I have been going here to the nixa mo location for about 6 years. The very first time I went was a Saturday morning at opening and all the employees were singing and dancing in the shop!!! On Saturday morning?? They really liked there job. Since then everyone has done me great on tires and alignment and even mechanic work. This really is a awesome place to have work done
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This place is great. The staff went out of their way to help everyone that walked in the door. The man at the front counter learned and used first names for all the customers. The pricing is fair, and they treated me like I was a priority, even though I was only there to have one tire balenced. I will be returning to this place.
I went here because I had a flat that required a tow and they were the closest. They were straight forward with me. They didn’t pressure me. They told me that the tire pressure sensor (TPS) wasn’t working and gave me the option of replacing it. Which I agreed to. I had read in the owners manual and online that fix a flat would ruin that sensor. And I had tried fix a flat before calling the tow truck. When my car was repaired they told me that after rinsing off that old TPS it started working so they just put it back in and didn’t end up charging me for a new sensor. They also told me that since I bought a tire from them, just one. They would still honor the free lifetime rotation of all my tires. They definitely didn’t need to do that. I appreciate when people are up front. They were, and they were very nice. And I was having a pretty cruddy day.
Less than 300 miles after a rotation at the Nixa, MO store a wheel fell off and destroyed itself. I had to have my vehicle towed to nearest facility which was my regular mechanic. I complained and was told if I had towed it to them it would be taken care of due to their insurance but otherwise basically too bad. I can not recommend them and will buy future tires at Discount Tire in Springfield. I have purchased 5 full sets of tires from Big O but we are done.
A couple of weeks ago I was going in to get my oil changed and my 60,000 mile maintenance done. I've always had a positive experience, especially with their employee Trace, but this time Trace really was the MVP. She was consistently sweet and friendly during a stressful time for me, and gave me constant updates on how things with my car was going, and overall made the experience much more enjoyable than I ever thought getting my car worked on could be! Thank you Trace and thank you Big O Tires!
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