Nogales, United States
30 E Calle Sonora
N/A
+15203779143
My wife and I were returning from Mexico late on a Saturday. Idler arm and ball joint were shot and falling off! We first met Ricardo, a service advisor...he could see the stress in us and immediately put the car on the rack. We were 700 miles from home and were no where near being able to get home. Immediately Ricardo was joined by 2 other mechanics and quickly realized the issues with my car. The way the car was diagnosed so quickly was amazing! Due to the late time in the day, 1.5 hours prior to closing, they advised me that the parts alone would take a little time to get there. Sunday was the next day and they were closed, understandingly. Unfortunately we had to stay the night and Sunday also and hope the parts would get to Alex's Monday morning. They did....and Alex's crew placed our car at the top of the priority list....I met the Service Manager Jose Monday morning and he assured me the car would be ready asap. By 12:30...we were thanking the staff for their speed, efficiency and helpful demeanor! At the end of the day, this is my message for potential future customers.....They were incredibly patient in explaining the problems...fixed the problems quickly and efficiently (the car drove home better than it has in years, and continues to do so), and while knowing that my wife and I have been out of work for 11 months, and that finances were tight, they fixed what was needed and advised us further. They did not force or imply \other\ work that \had\ to be done. In fact, Alex's was able to reuse certain parts that were still of sound working order rather than over-bill us for new parts and labor. I want to thank all of Alex's staff for their helpful, supportive demeanor and obviously, a quick accurate diagnosis and quality repair! Thank you so much...you took a very stressful situation and made it O.K.! Thank you!!!
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I didn't get any services here,but their staff was super friendly and ready to help you The waiting room has complementary coffee, magazines and a TV. Big facilities and with enough services offered to fill most of my transportation needs, I will definitely be back.
We had tires installed on our Motorhome. After considerable research, Alek's Tire service was the best price for what we needed, and we were told that they would beat anyone's price. When we stopped in to get a price quote they made a recommendation that made excellent sense. Upon installation the staff was extremely professional and courteous. We will be recommending Alex's service to all of our friends for future needs.
Ricardo was very knowledgeable, helpful and honest when it came to my cars needs and budget. Plus, this place has a pretty cool rewards program that gave me an extra discount! Definitely will keep using their services.
No nonsense place. Easy estimates and if they don't have it they can order it. Comfortable waiting area for those who wait.
Deli
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