Noosa Heads, Australia
16 Noosa Dr
N/A
+61 754749234
Hertz Reservation J39042689B7 We rented a car from Noosa to Brisbane Airport. But Hertz charged us an unauthorized payment of additional 93 in Maroochydore? Why in Maroochydore when we brought and paid for Airport Brisbane? Why are you charging us unauthorized costs for 93? We want to know where our money is!!! Let us know asap! We were writing them on Facebook to find out whats going on, they said they will look into this but still no outcome for what the additional costs are!!!! Tank is full, the whole money for the rent was paid in advance. Never again Hertz, what a shame on you!
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Extortionate - totally OVER THE TOP rental prices compared to other rental companies in Noosa. I was given a quote of 1602.00 Plus Deposit of 500.00 for a 'Corolla or Similar Small Car' compared to 'Thrifty' in the Noosa Junction who quoted and charged me '640.00' plus 200 deposit for the same size car for the same duration. Plus they don't take cash and charge 500 deposit to LOCALS..I was like blown away....I am a 50 year old professional woman, with a faultless driving history. I walked out disgusted! Only for the Rich and Famous...which is probably the cliental they market to.
Exceptional service in every way, from pick-up to drop-off. Beautiful blonde Fran was so kind when I arrived to collect a hire car after I had just found out that an elderly relative had been rushed to hospital in another city. She was so understanding and patient and made the process so simple. The almost-new Corolla was spotless and a dream to drive, making the trip so much more comfortable. When I returned the car after five days, I was greeted by Kelly - the lovely brunette - who was equally warm, empathetic and professional. Wow! People who treat people like people not numbers. These wonderful women do this company proud and suggest "Hertz has heart". More big corporates should hire more real people like Fran and Kelly. Refreshingly human in the sometimes cold, artificial, impersonal world of big business. Robots, go find work elsewhere. Fran and Kelly rock! THANK YOU.
Very friendly, professional and accommodating to needs.. customer focused!!
THIEVES. Hired a car (insurance provided) for 4 days. Returned car FULL of petrol. Noticed an extra charge on my card, queried. They say that they added a further 7 litres of fuel, at an EXTORTIONATE price of 4/litre!! Hyundai i30 fuel tank capacity 53 litres. Drove maybe 10ks back to store after filling up, so maybe used 1 litre. Definitely not 7 litres. By their reckoning I returned car 14% UNDER full. Garbage. Needle was on FULL. They are trying to steal. If I could give negative 100 stars I would. Will never use Hertz nor recommend, ever, again. Money will be refunded they say. What a con!! Noosa Hertz - TERRIBLE
Just had outstanding customer service from Alistair who went above and beyond in explaining all the ins and outs of my car rental. The car was super clean and even better than expected. Excellent service :)
They need better over the phone skills they come across quite rude. They are very quick to get the bond money but not very quick to return it still waiting for my return.
Highly recommended Katarina at the Noosa Hertz store. She went above and beyond to help us! Thank you!
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