Noosa Heads, Australia
23a Hastings St
N/A
+61 754480966
My partner and I booked 1/18 Stevens Street, Sunshine Beach. We were so happy with the property until the shower screen in the en-suite exploded over him whilst in the shower. We ended up in Nambour emergency hospital where he received 10 stitches in hand his which meant that he could not swim for 10 days this ruining our holiday. We received no communication from the owner and an initial offer of 7 days complementary accommodation was later withdrawn and now we are left in directly dealing with their insurance ourselves. The over recovery process from Niche has been appalling with no real concern. The potential for injury was potentially a lot higher. Cannot recommend this crowd for being able to manage outside booking and taking your money. Let alone ridiculous process keys must be collected and returned in the always busy Hastings St. One wonders why there as been a recent rebranding ??? There are plenty of other agencies in the area so if looking for a property to lease or leasing a property do yourself a favour and find another agent.
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My family had recently been in contact with R&W Noosa about a booking a getaway for myself to celebrate my completion of cancer treatment. With my mum casually mentioning this in conversation Brandi and the team went above and beyond to ensure I had the most memorable time! Brandi personally made sure our stay was 10/10 and went out of her way to add a few extra touches which enhanced the experience and made it that much better. Brandi’s attention to detail, professional service and personal touch was exceptional and will ensure we return to R&W Noosa in the future!
Stunning place to stay for family and friends.
Very poor experience booking holiday with Richardson & Wrench. Received quote for a lovely house for 5 day holiday and then proceeded to book once confirmed with family. We were then rudely told this was a 7-day property and would need to book for a full week. Told we would be given a hold on the property for 24 hours while we discussed. We found out 12 hours later someone else had now booked it...
We loved the accommodation! The staff at R&W were so friendly and helpful. The property is stunning! To wake up to that view or just laze on the deck, provided such a beautiful vista. It was just amazing and peaceful. The quality of the property is exceptional. The location, a 5 minute walk to the stunning beach and the excellent local cafes, just made our stay at this property a pure pleasure. We will definitely stay at this wonderful property again. 5 stars!!”.
I feel obliged to reply to the response from Sue Willis, Managing Director of R and W properties. Whilst I understand completely the lack of control concerning street noise, I would suggest that guests are warned that these properties are NOT in a quiet location. I also have to respond to Sue's comment about the suggestion that R and W employ a "fastidious inspector". We have a series of photographs taken in our apartment on arrival of some of the dirtiest corners! For example, the oven had a sheet of foil carefully placed to cover up the dirt inside. Under the foil was disgusting making the oven redundant. I can post these if you would like me to do so. They show clearly that a fastidious inspection was definitely NOT carried out! The one positive action taken by staff was the presentation of an insecticide spray to deal with the cockroach problem! Had we stayed in a reputable hotel who valued their guests, we would automatically have been given a substantial refund given the circumstances. I continue to expect nothing less from R and W. Sue Cregg
A seamless experience. It's great to be able to totally relax & know you're in good hands with true professionals. Thank you for ensuring we had a fabulous holiday. We have highly recommended your company to our friends in NZ.
Ok rental agent but disappointed when given a canned "No, we dont do inspections" response when we asked to have a quick look at the larger apartment next door ...just 1 foot away away from the one we were staying in for 2 weeks and have hired multiple times before, and 30m from R&W. Worth noting if leasing through them, as this action denied an apartment owner in La Mer on Hastings St a potential rent-out when it is empty, and denied R&W additional revenue. To be honest it's not nice to be treated like strangers when we are repeat customers and frequently hire some of the nicest places in Noosa. Not a response that suits the experience expected at the better end of Noosa rentals.
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