Upper Ferntree Gully, Australia
1270 Burwood Hwy
N/A
+61 397587660
Wheelchair-accessible entrance
Excellent service fixed radio which they didn't have to the same day,great mechanic. Thanks Norm
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I generally don't post bad experiences but I had a hard think and really felt like this needs to be said. The short version is I felt the customer service was extremely lacking and found the place to be quite rude, on top of all this the car that I was looking at was overpriced and should not be sold. The long version is I showed up initially to take a look at a car I was interested in, it had relatively low mileage for its age and everything seemed good on paper. When I initially inspected the car I realised there were many issues with it, the seat bolsters were extremely worn and were on their way out, one of the isometric fixing points for the children's seats were broken, the interior of the car also smelt damp, almost like mildew which made me worry about rain leakage. When i examined under the car I realised both the front right and left control arm bushings were cracked and worn, which meant the next service would be quite costly. When I brought up the issue of the bushings with the sales assistant, the reply was "well it's road worthy isn't it?" In the end I was not happy with the quality of the car they are trying to sell, I gave a low ball offer and left without leaving my details or test driving the car. This has just been my experience with this dealership and I cannot speak for anyone else, but I would not recommend this place to anyone. The car I saw was both overpriced and clearly they are only meeting the bare minimum to get the car off their lot, I would suggest everyone to take a close and hard look at their cars if you are buying anything from them.
Hi Lux bought from Norm already up in Gippsland after a trouble free drive through the smoke. Very pleased with my choice.
I bought a second hand 2012 Ford Mondeo from them a year ago and had an extended warranty on the vehicle and took it back to them for the required services in that 12 months. Have been very happy with the car and the team at Norm Reynolds Motors. Thank you
We have dealt with norm Reynolds, purchasing several cars, and using their servicing facilities over the last 26/28 years and have been extremely impressed, and happy with them all.norm and rod are great to do business with, and peter, and Ben are excellent mechanics in the shop. We would have no hesitation in recommending them to anybody wanting to purchase a vehicle, or use their servicing dept. Lyn and noel field. Boronia.
Fantastic experience. Thanks guys.
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