North Andover, United States
73 Turnpike St
$$
+1 9786856518
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entrance
This location has bad customer service. I went to purchase some paper (May 15th) and was trying to pay with my card. I inserted it twice and got error messages both times so I ended up paying with cash. I noticed that the transactions appeared in my account. I called the store and they said they should disappear by Monday. Monday came and the 2 transactions processed so I called the store and they told me to come in with the receipt to refund me the money. I go to the store to get my money back and all I got was complete disrespect. The operations manager Chet tried to humiliate me by talking down at me and yelling. He told me that those transactions were the responsibility of the bank and I left (without no refund). He really needs to take Customer Service for Dummies 101, he would learn a lot from it.
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Faster service
nice people!
This is a great resource for office supplies and printer cartridges. It's going to be pretty much like any Staples you've been in before. I have found the staff to be kind of slow about things in my visits...not particularly engaging during checkout and difficult to find in the floor for questions. But if you know what you want and don't go during a busy time, none of that matters too much. They have printing services here.
The tech section guys were helpful when I needed a new computer and gadgets, other parts of the store could use some work
Deli
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Wheelchair-accessible car parkWheelchair-accessible entrance