North Bay, Canada
58 Gibson St
N/A
+17054762334
I have been a happy customer since 2002. I was previously with the competition (blue logo, has since merged with the yellow logo) who treated me horribly and delivered propane at over 1.00 per liter at the time and would not consider a monthly plan even though I had been their customer since 1992 when I purchased the property. After raising the house and adding a heated basement in 2000, my propane consumption had dramatically changed; the competition didn't care and demanded immediate full payment following each delivery. I saw the red capped tank at a neighbor's on my way to work, stopped, took down the number and gave them a call (this is when internet was dial-up and no one heard of Google). Moore was not only considerably cheaper, they delivered from North Bay! They made the switch over easy and had enough presence of mind to work around my renovation debt to arrive at a business plan that work out for us both. The cheaper price made it possible to catch my breath! Donna is lovely, Bruce is delightful! Few companies connect with their customers 1:1. That was 20 years ago and now, the monthly automated withdrawals make budgeting a breeze, I don't even think about it anymore. The drivers are always courteous and deliveries are on time. I have not regretted my decision and delighted to see their business bloom to include a Sudbury and a Muskoka location! Five stars, all around! I'd rather see red than feel blue!
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We recently moved to the area and could not get a hold of the supplier of the existing tank, so we were recommended to Moore. Was worried about doing a switch of the tank so late in the year but really happy we switched! They did a thorough inspection of all gas appliances and connections, and found a major leak the previous supplier left behind along with a tank that wasn't even close to level. They re-ran the lines as needed, replaced the regulator, and took the old tank away all at no charge. Plus when you call you actually get a hold of someone immediately. Only catch was a little confusion on the first invoice (didn't see the credit for the existing tank) but a quick call clarified what the charge would actually be. Highly recommended!
We were with Moore for over 3 yrs. and found it increasingly harder to set a rate in August or even to get a call back. So when another propane supplier introduced themselves with a better rate and rental price and would take Moore's tank back to there yard with no extra charge to us ..we switched...now we have a bill from Moore's for 225.00 for a restocking charge. This is after the their tank was delivered to them..I ASK.. HOW FAIR IS THAT...we even gave Moore's a chance to match our new supplier's pricing.
This company is great when it comes to taking your money and delivering propane. But when it comes to working with u to resolve a mistake they made and failed to inform the costumer they made it. They just send them a bill when it is almost time to get more propane and expect them to pay the over fill that I had no clue of plus the fuel needed to keep the house heated in the future. don't expect any help. It seems they would rather see a family with 2 young kids go cold then work out payment over 2 weeks to pay everything off I always paid before getting my tank filled they never had to chase me for money and they will not let me pay the bill that they putt more fuel the I asked for off. And putt 300 dollars in so my family can stay warm and make it 2 weeks till I get paid again at what time I'll pay the 300 and get more propane.
Horrible I rent and the will not work with me didn't even try. Didn't ask for credit info nothing just no homes goin to freeze they don't care after 2 years of buy they product they couldn't care less
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