North Chicago, United States
2829 22nd St
$$$
+1 8476890054
N/A
DeliveryDrive-throughIn-store pick-upIn-store shoppingTakeawayDine-in
Wheelchair-accessible car parkWheelchair-accessible entrance
Coffee
They work with without schedule. Closing time 11 pm store close at 10:40 pm. They don’t pic up phone even
like
I ordered a custom cake online a week ago and set it to be picked up at this location. My husband went to pick it up today with the order number and the guy at the counter just looked confused. He went in the back and picked up a random cake and handed it over. The box wasn’t even marked with what flavor of cake or ice cream. I called to see if our real cake was there and the person on the phone also seemed confused and uncaring. He said they didn’t have any cakes that said “Happy Birthday” on them and then had nothing else to say when I asked about the order number. I asked if they did custom cakes as the Baskin-Robbins website indicated. He just kept repeating that they didn’t have any cakes with lettering on it. So don’t bother to custom order a cake here unless you want whatever blank, stale mystery cake they have in the back.
I wish this was a 31 flavors establishment. They do not have my Gold Medal Ribbon which is my favorite flavor. Cleanliness depends in the time of day you visit.
Excellent service. Quality product. Friendly staff.
Two stars for them because my experience is serious! I've come here often & probably will again, however their carelessness needs to be addressed... While I personally am NOT a person with nut allergies, that allergy is more & more common every year. I typically order at Baskin a cappuccino blast made with JAMOCA ice cream NOT JAMOCA ALMOND FUDGE! This location has given me a cappuccino on at least 5 occasions with Jamoca ALMOND ice cream... a few times I've noticed before pulling off & had them remake it with my preference of plain Jamoca ice cream. And each time I had them remake it, I'd be told that they were out of the regular Jamoca I asked for, so basically they carelessly substituted with the Almond Fudge! That's very irresponsible, to take it upon yourself to substitute instead asking & informing the customer! Allergies are mild for some & LIFE THREATENING for others... this is no game & I really pray this never happens to someone who actually has a nut allergy... I'm thinking I should also make a call to the location personally before they're held liable for being too lazy to give customers what they are paying for!!
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Wheelchair-accessible car parkWheelchair-accessible entrance