North Olmsted, United States
4891 Dover Center Rd
N/A
+14407772163
After extensive search we chose LK. The service was super. On time crew, cleaned up, and professional. Highly recommend.
like
I called L and K furnace due to a heating issue. I have worked with them for years so was confident the repair would go fine. Sadly, not only was the furnace not fixed, I called back 3 days later for the same problem and was charged more for the 2nd call. The invoice clearly states they have a 30 day guarantee on the service. This is NOT true. The 1st problem was fixed after the 2nd try but, the tech left me a new problem I now have to fix. I replied to the survey email L and K sent me to share my dissatisfaction with them and they replied to my disappointment with a smiley face reply. Guess they really don't give a toss. Clearly customer satisfaction is not a high priority. Glad this problem came up now as I am getting a new AC this summer and will not hire this group ever again. Very disappointed customer
The technician definitely took advantage of us. We had a home warranty and our furnace started making a loud noise when it would turn on. The warranty was expiring and we have a newborn baby and didn't want to risk the heat failing. We called and got the tech out who told us we needed to replace a part, but that he had to order it and come back. He was at our house for 30 minutes, including the time he sat in his van and we had to go out and ask him what was going on. Came back a few days later and replaced the part. That night, the furnace started making a worse (squealing) noise plus the original noise. We called back, he came back out, looked it over (took about 30-40 minutes), and said there were so many things wrong with the furnace, he couldn't even begin to repair it, we needed a whole new furnace (mind you it is 10 years old). Charged us for 2.5 hours of labor and left. Our warranty paid him. 6 weeks later, furnace not working, another company came out, replaced a much cheaper part, cleaned it out and it's perfect. L K Heating & Cooling very obviously took advantage of our home warranty, made as much money as they could and left us without doing what was necessary, in hopes that we'd buy a new furnace with them. Thank goodness we didn't. Will highly recommend against this company to any inquirers.
LK Heating and Cooling recently installed a new Trane furnace and AC unit. The salesman was prompt for his appointment, carefully observed my current system, made suggestions for improved service and provided me with a prompt estimate for the service. The estimate was comparable with that of another company. The two installers arrived at the time/date promised. They finished the installation in about 1.5 days. They were very thorough and neat. Everything was cleaned up when they were done. Both the salesman and the installers wore masks and distanced themselves. I would highly recommend this business to anyone.
The tech was very polite and knowledgeable. Not only did he take care of the problem he walked me through everything he was doing and showed me exactly what was going on and how to do it on my own in the future. Would recommend L&K to anyone I know in Cleveland.
Deli
The best companies in the category 'Deli'