North Shields, United Kingdom
Brookland Terrace
N/A
+441912585316
This was the surgery I came to because of another very un empathetic doctor... And its been worse. Never get an appointment within in few days never see the same doctor unless you book well in advance or have 6th sense to know when you not well and the lack of communication between staff is terrible plus I've had to pick up meds all different times of the month as won't prescribe a few days early. I'm moving thank goodness so fingers crossed its better where I go... Not that it could be any worse. 4 days I've been trying to get a prescription sorted out... My final priscription and I'm not been given enough medication to see me over the 2 weeks. Umpteen phone calls and travelling down there to get no help what so ever and now again today its not done cause they want to know what dose... The same as the last 6 months. Honestly I could cry as my mental health isn't great atm and meds is one thing I shouldn't have to be stressing over. Very disappointed in the service except the odd receptionist.
like
I've been visiting this practice for most of my life; I have been to other practices that don't quite offer the same service as they do. Not the best, but certainly not the worst. They get the job done, so what more could you ask for?
Best GP about
They never answer phone. Difficult getting repeat prescriptions. Really hard to get appointments.
Useless dont even pick up the phone
Worst out patient customer service i've ever come across. You can't even find out if your partner's been to the surgery or not due to patient privacy legislation. For all you know they could be in a medical emergency and nobody can tell you if they've been or not due to a privacy legislation. I'm definetly going to change surgery in the new year.
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