North Vancouver, Canada
1310 Monashee Dr
N/A
+1 6049854913
Staff is always friendly and super helpful. Our dogs have had many stays over the past 3 years. Their tails wag like crazy everytime we pull in and drop them off. Also, I appreciate the quick response to emails about date availability.
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Incredibly professional and caring! Had a last minute change in plans and they easily accommodated my needs. I'm very grateful for their understanding and I know my dog absolutely loves hanging out at their kennel. Amazing place! Highly recommend!
Worst customer service I have ever experienced! Our experience this time was very different. In the past we were greeted by very friendly girls but they were not there this time. We booked for one night and asked when pick up time was... they said before 6 pm. We arrived the next day at 2 pm and were charged for 2 overnight stays. They should have told us when we asked about pick up time that it was 12 pm or you are charged extra. Not understanding for 2 hours why you are charged an extra whole night. I tried talking to them about this but there was no compassion or understanding on their part. Very cold and rude. I asked to talk to owner and received a call from someone who left a voice message but didn't leave a name so not sure who it was...maybe owner not sure. They have refused to call me back again to discuss any further. This isn't about the money....it is about customer service and giving people the right information. The lack of understanding how we felt was absolutely terrible. Will never return....95 for one night stay is crazy.
My dog come back happy and tired
The best care
Deli
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