North Vancouver, Canada
1305 Welch St
N/A
+1 6049861165
I've used Tolliday Carpet Services twice in the past 6 months to clean six area rugs; all of which had not been cleaned in 3 years and were very dirty. The owner picked up the rugs and delivered them back within the agreed timeframes. The price quoted was reasonable and the rugs came back looking like new. I am very pleased and have recommended them to friends. I would not hesitate to use their services again in the future
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Horrible customer service. 50% of staff were not wearing masks during a province wide mandatory mask mandate. I asked for the carpet to be packaged to ship once cleaned. They said no problem. I drove 2 hours to pick it up giving them 24hrs notice (they had it for almost 2 months). When I got there the carpet was not ready to ship and I had to argue with staff in order to get them to unroll, fold, and wrap it in plastic. I then had to wait 40 minutes for the owner to call back his employee's because staff on site didn't know how much to charge for the carpet. When he was finally reached I was charged for services I did not ask for but ended up paying for (doubling my bill to 900 unexpectedly). Rug looked good though...
Honest I did not get any service. But the gentleman responsible over there answered my questions patiently regarding carpet cleaning .
Had my carpet cleaned and damaged from moths repaired. The carpet looked incredible afterwards and the whole process went smooth. Would highly recommend.
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