Northampton, United Kingdom
22 Abington St
N/A
+44 3457404404
Wheelchair-accessible entrance
Some people who don't pit serve a client, shame
like
Very bad staff.
My experience has been totally positive. On entering, I was greeted by the staff member who enquired as to the purpose of my visit and was directed to the waiting area where I was soon greeted by another staff and taken to a booth where I was given his full attention. All issues were efficiently dealt with and fully explained. I have nothing but praise for the professionalism and courtesy that was accorded to me.
The staff are nice but you have to wait sooooo long to get served
I have visited the Northampton branch and they were all kind and nice. Especially I want to thank Jane Reboul for her kind assistance and service. Everything was clear and all my doubts were sorted in one go. The service was excellent, thank you!
Why are there only 2 tills in Northampton branch! All that space and only 2 tills So queuing for ages! Great customer service NOT
I went to the bank five times to open a account. First time they where nice, polite, told me what papers I need and asked if I want an appointment for my next visit, I declined it because did not know when i would be back. Went back the second time just for them to tell me that I do not have the correct papers ( I had what they asked for ), when I asked for a appointment I was told that they don't do appointments and asked to come back the next day around 10:00 which I did but nobody was available to see me. Went back for the fourth time and was told that I need my employer to write a letter that proves I live at the address that I have a lease contract for, they could have told me that the first time. Today I went again, I don't know why, the bank was empty and I was told that I need an appointment because they are very busy. I will not go back again and would not recommend the bank to my friends, it was just a waste of my time and was extremely confusing to get different information every day.
Excellent service and great staff's attitude towards the customers! I am a customer already for 5 years.
Deli
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