Northampton, United Kingdom
41 The, Drapery
N/A
+44 3457888444
Wheelchair-accessible car parkWheelchair-accessible entrance
Tabatha Chance at the Northampton bank location, in the UK needs to be fired. She is just here to look cute she is not here to work. She did not help senior customers in line at 2 machines next to me. She went to the front clerk as we left staring us down/bad mouthing us. She stood the whole time of 30 minutes in suit/shoes looking cute not helping customers properly, rude, didn't thank customers. She refused to help me, listen to my needs, she touched my pin pad on the atm and pushed in buttons for exactly what I told her I did not want then pushed ok so what she typed affected me negatively/it was what I told her I did not want. Also I never gave her permission to touch the atm keypad for my account. Occurred October 2020. Why do you have someone like this working for you? Fire her! In no way does this define her job title and work responsibilities, I give a grade rating of 0! I also would not recommend your institution to ANYONE!
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I rarely go into the bank, as I normally do online banking, but my card reader had broken and I needed to sort out my rent urgently. Since the pandemic is still ongoing and Northampton is a high risk area, I was feeling quite nervous about going into the bank. From the outset, one of the women working in the branch (sadly didn't get her name) could tell I was a bit stressed and immediately went to get me a new card reader. Rather than leaving me to do the bank transfers myself at home using the new reader, she did them all for me and talked me through the whole process. She was so helpful and patient with me, in spite of how flustered I was! She even helped me to cash a cheque using the new machines, which were hugely convenient. I cannot commend the service I received today highly enough. I went in feeling nervous and frustrated, but came out feeling calm and relieved, all because that woman went above and beyond the call of duty to help me.
I opened a bank account with them , I received pin and card very quickly. When I went to them to activate my card one of their employees told me look something went wrong your bank account was closed...... And I still didn’t received any information/ letter with explanation why they closed it In few days after opening it ! Really ?? I will not recommend this bank to any of my family friends etc. etc.
Great bank but needs to be open longer at the weekends. How do they expect us to be able to get there when most people work the hours they are open?
I have banked with NatWest for fifty years. In recent years I have witnesses a steadily deteriorating level of service within the branches. The Drapery branch is no exception. The most recent refurbishment, in which the traditional tills were removed, is a customer service disaster. The new arrangement allows for absolutely no privacy and the fact that staff are often oblivious to this fact exacerbates the problem. There appears to be no consistent management of the ever longer queues, with people being taken out of the queue and given service ahead of those who were there before them. I recently observed a cashier handing a large sum of money to a customer with absolutely no exercise of discretion. It is hardly surprising that we hear news reports of people being mugged as they leave bank branches after withdrawing cash. Under the traditional till arrangement, the transaction would have taken place within the teller's domain on the other side of the screen, witnessed only by the customer. The cash would have been delivered to the customer in an envelope. Most people now understand that banks do not want customers using branches. Branches are expensive and they want to close as many as possible in order to maximise their profits. However, whilst the majority of transactions can be carried out online, there will always be a need for branches. The fact that technology has changed the face of banking is no reason for banks to assume that they can now provide the public with the dregs of a service provision at their branches.
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