Northcote, Australia
206 St Georges Rd
N/A
+61 394488202
Toilets
I have been seeing Dr Buchanan for a fairly long time. He comes across as compassionate and empathetic in the first appointment, will charge reasonable prices, however there are several problems I can identify: - his reception is awful. He has clearly hired incompetent receptionists whose favourite phrases are “leave it with me”. Admittedly there have been multiple complaints from other patients especially with the receptionist Donna, and she is still employed with the establishment. - he is certainly quick to dispense medications with little regard for impact, so do your own research and seek second opinions - he is quick to sell new procedures even while you’re on the operating table. He’s an excellent scientist and up for trying any procedure you can think of, but could improve follow up care. - he can be apologetic and will admit mistakes, but overall no changes will happen It is difficult to find a great pain specialist or even one that is focused on diagnosis and treatment rather than selling thousands of dollars in procedures — so this is not an unusual practice. If you are planning to attend this clinic, be very cautious because it’s easy to fall prey to optimistic claims. Get a second opinion in case some procedures do not have enough evidence to be effective. I would preface this by saying he probably does care about patients but doesn’t realise the extent of damage it can cause to offer up treatments like a restaurant menu. I am writing this under a pseudonym as I do not wish to be contacted.
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Dr Buchanan is by far the best pain specialist I’ve seen. The pricing is up there with what you expect from a specialist however it is still reasonably fair. I have Endometriosis, Adenomyosis and PCOS. I’ve been battling the disease for the last 10 years. Frank is not only such a compassionate doctor, he is incredibly knowledgeable (beyond the average expectations), you can see how much effort he puts into his work and I have never felt pressured to take any drug or partake in other methods of pain management that I haven’t been comfortable with. I think it can be intimidating seeing a pain specialist due the opioid crack down but rest assured that you will feel incredibly comfortable and understood with Frank. Thank you Dr Buchanan for making me feel as though there is hope under all this pain and there is life worth living. I’d like to thank the receptionist Donna as well, she’s a delight to speak to!
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