Northcote, Australia
101/105 High St
$$
+61394895824
N/A
My fav organic store and caters for just about any allergy you may have.has everything you could possibly want and great selection of vegan goods. The only problem here is the checkout situation and staff working the counters with this system as you can see the frustrations of customers in store and with the reviews.
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This is a review of customer service: generally have found staff knowledgeable of produce and friendly and helpful on the floor. Staff behind counter seem to be in the habit of being engrossed in conversation with each other while serving customers. I could be putting produce in my box without paying for it, for all they know. Just performing the transaction while ignoring customers is not customer service! This has happened multiple times with me and friends and is extremely annoying. I hope managers can get on top of this, because it really is a downer on the customer experience and Terra Madre’s reputation.
The products at this store are fantastic. Nonetheless, I echo the opinions of the other reviewers; I have never experienced such poor customer service!! Without an exception, every staff member is rude, lazy and seemingly bored of their job. They prioritise mucking around on the store phone over serving actual customers, they waste time talking and mucking around with each other and they avoid serving people purchasing more than eight items at all costs.
Hadn’t been here in a long time! And went last weekend; was incredible the new expanded shop; still very intimate; but easier to find things now.... great prices! Compared to other “health foods” this place has it all.... and is really well priced! Parking is a bit of pain and traffic; but worth it.... We live on south side river and make the journey up every month or so.... I suggest avoiding weekends! The cafes, cinema etc create so much traffic. So go week days, but otherwise it’s great.
I recently discovered the store and I just love it. The variety of the products and the price is amazing. I read a couple negative reviews about the staff, I can't agree on that one. I have been there twice now and the staff has been so friendly and helpful. Its the best organic store I ever visit.
We travel a fair distance to do our bulk shopping here. Organic. They package their own foods so it’s a lot cheaper than other shops. Great selection of health foods and some vegan cheeses. Full organic supermarket. Although every time I am in there the counter service is terrible. You get a feeling as a customer that your not the priority. Some of the individuals that work in there have an demeanour about them that suggests they believe they’re better at life than you. I understand that some of the workers may be naturopaths and are made to work counter. I don’t like to generalise, I’m sure there’s wonderful service from some of the workers. This has just been my experience. Still worth the trip to get the shopping.
Pros: Good range of products (though not always in stock), competitive prices, some staff are very helpful and friendly, i can imagine it is difficult working there sometimes as it cramped and quite busy. Cons: Did i mention cramped? Terrible layout, surely a fire hazard. Half the staff on the registers won't bother to greet you or even make eye contact, they will happily have a private conversation with a co-worker as they serve you. These same staff make an alarming amount of mistakes in the tills. So badly organized with the queues and the service.
Great Organic foods, huge variety of fresh fruit & veg, canned, nuts, oils, spices, frozen, juices, dips, cheeses, meat etc...a macro market crammed into 2 x shops
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