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Was moved around a lot when I first got referred. There was a big shakeup and my care has been reasonably consistent since then. Psychology was great, very flexible and understanding. They dealt with covid very well, transferring to phone appointments whenever possible which was very comforting because my partner is at risk. Definitely room to improve but the staff are very caring and considerate. Update. Rang for advice for crisis care and was told just to manage. Partner tried to advocate on my behalf and they refused to tall to her or ring her back. Rang the crisis team, the call and immediately hang up and now they are closed....
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Excellent care from the staff. Can't fault them. Thank you NHS during this difficult time for everyone x.
worst place on earth for support. cpn worker never calls back. you can tell the staff here haven't taken a job up in mental health because they want to help, they've taken it up because its less physical than others. lazy, uncaring and impertinent.
I would give a 0 star if there was an option. I am appalled at the level of support provided to my brother. The service has been involved for 3 months and my brothers health has deteriorated. They have done nothing brother. This service is failing mental health patients
It is an excellent service run by caring professionals who could earn packets more in private clinics. They don't work on them because they care. I agree that negotiating such services is difficult and it's easy to be suspicious. Opening up is the hard part. I have now come to trust them and the barriers have been broken down. They have our welfare at heart. You have to appreciate they operate in a much bigger system bound by laws which restricts them. It is much better than if you went overseas and better than any private therapist I have seen thus far. They don't dress it up either which is good theas endit saves time. It often feels like more that we deserve. In the end they want you to be better but have to want to be better too and their is a model for that. You have to take responsibility yourself too, failing to read, drinking, smoking, snorting and then blaming others is shifting responsibility and NOT ON. You have to work with them. Life is hard and it feels unfair. Saying sorry and admitting to being wrong is the hardest thing to do. CHANGE STARTS AT HOME. Take some responsibility for your actions.
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