Northwood, United Kingdom
4A Ferndown
N/A
+441923834888
First impressions count. Wasted a day off work for an engineer that didn't turn up. I appreciate there might have been technical issues between this company and Homeserve who booked the appointment - but the attitude of the woman on the other end of the phone was beyond appalling and you will never win or keep customers with people like that on the end of the phone
like
I have a Landlord policy with Homeserve and these plumbers (01923 834888 if any doubt) are the ones they use. Rude, obnoxious time wasters. My poor tenants were without heat or hot water for almost 2 weeks because of their incompetence. I turned down a free boiler as I would have to use them and as they were quoting another week of delay before actually getting around to fixing the problem. No empathy or customer care. The sheer complacency of the company, which comes from being the preferred supplier of Homeserve, astounds me. Shame on you also Homeserve for not responding to concerns and complaints. Avoid at all costs. Wish I had stayed with British Gas! I have been forced to give them 1 star otherwise I could not post this!
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