Northwood, United Kingdom
3 Maxwell Rd
N/A
+441923822211
I was searching for a rental property and spoke to lots of agents, by far Jan and Kate at Robsons were one of the best to deal with! They were very thoughtful, professional and helpful. The communication was fab and although I did not rent through them this time, I would recommend them and use them if needed in the future. What great customer service!
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During my renting period, I have had a very bad experience with Robsons. They made the contract just 1 day before the starting date of the rent. On the last day before the rent started they asked for my bank statements. The property's advertisement was still on web sites after I moved in. They are doing the property management as well but I have sent emails and made phone calls about some issues about the property such as the heater in the bathroom is not working, they even did not respond. I had to speak to the landlord and he took care of it. It's understandable that estate agents always care about landlords, look for better deals better tenants but I think this is the one who makes you feel most like you are not any important as a tenant.
Thank you to Jan for her help in getting us tenants. Because of COVID we were in a limbo. Jan was very proactive, there were quite a few viewings and we got 3 rental offers. She was fair to both us and the tenants and helped us arrive at an agreement that we are all happy with.
Jan provided a truly professional, very responsive and proactive service in helping me find a right apartment for me to rent in a very challenging rental market. She is one of the best Estate Agent I have come across in my 40 years involvement in the property market. I would unhesitatingly recommend the Robsons letting team!
Gary did his very best to find us alternative accommodation whilst our property was being renovated. Unfortunately, due to reasons beyond his control (rather greedy landlords in a very challenging marketplace) he didn’t actually manage to secure us a property. However, this was not for want of trying. He responded to all phone calls and emails in a timely manner and remained friendly, polite and helpful at all times. Should I or any of my friends or family require estate agency services in the future, I would definitely recommend they give Gary a call
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