Norwalk, United States
625 West Ave
N/A
+18555290733
So I brought my vehicle there for service couple weeks ago . I found out that they had to keep my car there while the work was being completed. The night of me leaving my car there I received an notification on my phone that my car has been started.. The weird thing was it was started at 2 am .. so I am like why is my vehicle being started at this time. Meaning it was taken off Acura Property(pictures below) Then I get another alert about my battery.. my battery is in critical state please see a mechanic. So not I am like What is the world is going in with my car.. I waited to hear from them about when to pick up my car. I received the call that my car is ready to be picked up and my daughters and I is waiting in the loaner, I get out to head into the dealership and the mechanic guy waves me down and tell me to let Donato know that my car is not starting.. I’m like what so now everything is coming back to me about the notifications I was receiving about my car while it was at the dealership.. How my car has started at trip at 2am How my device was unplugged. How my battery is in a critical state. As you can see below my battery never had an issue. Donato words was make sure you go straight home, so the car don’t stop on you.. In my head I’m like who wants to be driving about being worried .. I never had this problem before he said he didn’t know.. I am a mother of two girls I work very hard and I understand I am a female walking into a dealership asking them to help me with my repairs and they do this.. Who had my car ? Why was it taken off the property? What did you guys do to my battery? They was not expecting me to have a Device in my car that kept me alerted. I have not really drove my car due to my being afraid that it might stall on me.. I am still paying off this car you think I need extra issues..
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One word ....( Awesome)
I'm always baffled by salespeople (dependent upon commissions) to accommodate customer requests. Test drove an impressive ILX, but then requested test driving TDX model, which salesman Dan expressed reluctance in having to move two other vehicles. As a cash customer with checkbook in hand, I am opting to shop another Acura dealership hopefully more amenable to fulfill. Consultative sales training would be an asset here.
I have nothing but high praise for this Dealership. Purchased my first Acura from here in 1991 & have been coming back ever since. I have nothing but the highest praise for the Service Department. I appreciate the superb attention that I & my car(s) get when brought here. They really care about their customers. I have worked very closely with Donato, Earl & Ralph in service & yes, I am on a first name basis. They all work to ensure that only the necessary services are performed & the pricing is very fair & competitive. Each time I have brought my car in for service, I am always greeted professionally & courteously. They work very hard to accommodate needs & scheduling. Once everything is completed, I usually check out with Paula at Customer service who is extremely nice. A lot of things other car dealerships are practicing, Devan Acura has been doing for years. I am very grateful for the attention & service provided to me over the years from Sales (Dan) Service (Donato, Earl & Ralph) & Svc Coordinator (Paula). To the others who I see in passing in the waiting area, thank you for always providing a friendly greeting. I will continue to use this Dealership; I only wish I could give them more than 5 stars.
Mr. Gonzalez is brilliant in customer service and all employees should learn from him . When a covering lady stressed me out by giving false information about charges he exactly new what to do and turn the situation quickly for excellent again . This dealership should be proud of having an employee like him ! I’m very demanding person and he exceed my needs completely!
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