Norwich, United Kingdom
Riverside Leisure Park, Wherry Road
$$
+44 3304605581
N/A
Outdoor seatingNo-contact deliveryDeliveryTakeawayDine-in
Bar on siteGood for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible liftWheelchair-accessible seating
AlcoholBeerCocktailsCoffeeKids' menuLate-night foodOrganic dishesQuick biteSmall platesSpiritsVegetarian options
We went here yesterday (Saturday) and unfortunately it wasn’t very busy due to the pandemic, but there were plenty of staff around probably because they were a lot less busy than expected. Firstly, the waiters couldn’t seem to get away from the tables fast enough and part of our order was wrong - with not many people in there, you’d think that having a pleasant interaction with customers and paying attention to them would be a priority. The only other thing really was that I tried to go in 4 of the 5 female toilets. The first was... full, the second was pristine because you couldn’t lock the door! And the third was also... encumbered. The fourth one I did use, the hand dryer was also not working. My partner informed me the male toilets were in a considerably worse state. The staff were often in groups talking, presumably with little to do - so why were the facilities not being maintained? If it isn’t their job, then at least hold someone accountable for it, as there isn’t really an excuse. On the plus side, the food was lovely as usual (although you now only get 4 mozzarella sticks instead of 6 for the same price?) and the waiters we did speak to were very friendly, as were front of house. I’ve given three stars as the value for money isn’t really there and it isn’t exactly cheap - having been to many TGIs around the country I’d expect a lot more to give 5*.
like
Lovely meal on beautiful Saturday afternoon by the river side in Norwich. The first meal out for us since the lockdown in fact and although the shopping area close by was fairly busy the restaurant area was quite quiet. I must say the staff were very pleasant and willing to please and the food was great, really tasty food. Nice.
Been here many times and have thoroughly enjoyed it, customer service is great the staff are very friendly! Food is always served hot and with all correct preferences, always returning customers
Super friendly, helpful and funny staff. Able to have a chat with them. Food was AMAZING and super quick!
sorry prices are now to high food not good enough to justify to cost after being served the smallest rack of ribs i have ever seen in my life i left still hungry the only reason I didn't give one star was that the service was really good
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