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ProtectCell

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Novi, United States

protectcell.com
Computer security service· Wireless

ProtectCell Reviews | Rating 2 out of 5 stars (8 reviews)

ProtectCell is located in Novi, United States on 39500 High Pointe Blvd # 250. ProtectCell is rated 2 out of 5 in the category computer security service in United States. ProtectCELL, a Fortegra company, protects consumers’ mobile phones and tablets from just about anything that could go wrong. Founded in 2006, the company has sold millions of plans, primarily through partnerships with retail wireless dealers and competitive carriers. Whereas old school insurance tends to protect only the device, ProtectCELL plans address the device, the data on the device and the user’s identity while exploring their mobile world. By reselling ProtectCELL protection plans, the company’s 300+ partners enjoy increased revenue without requiring any additional inventory. ProtectCELL offers turnkey solutions, including comprehensive training, contests, marketing co-op funds and eye-grabbing point-of-purchase tools and strategies. And when those partners’ customers have their needs attended to by ProtectCELL’s second-to-none team of customer support representatives, their loyalty to the partner brand is enhanced. On average over 97% of replacement requests are shipped on the same day. That’s a lot of happy customers! ProtectCELL’s catalog includes ProtectCELL DATA, DEVICE, COMPLETE, BUYBACK and LifeLock identity restoration plans. For more information please visit www.protectcell.com or call 1-877-775-3274.

Address

39500 High Pointe Blvd # 250

Phone

+1 2483190450

Company size

51-200 employees

Headquarters

Novi, MI

Founded

2006

Accessibility

Wheelchair-accessible entrance

Open hours

...
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H

Holdbrook Macarthur

First of all I just called to cancel my service with them. I lost my phone and submitted for recovery. I was asked to provide information including the IME #. I did provide all the info but could not get the IME # I asked if there was a way they could help me find it. They said no and because I couldn't provide that number they will not be able to replace my phone. I will tell you to run away from their service. They person who received my call to cancel could not even ask why I was cancelling or any thing made me no how less I was valued as a customer. USAA should terminate their contract.

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Rūta Petty

They replaced my mobile device which was ok until I changed my phone operator and discovered that it was locked when it wasn't supposed to. It wouldn't had been such a big problem if my previous operator could unlock it, but it took 6 weeks of back and forth and I was finally told that my device can't be unlocked. Apparently, it's a refurbished device that is locked by a completely different operator (they couldn't help either). Now I'm stuck with a phone that I can't use and ProtectCell is ignoring me. Oh, and I was charged 200 for it ( 5 years of monthly insurance payments). I figured that their ratings are so low that they don't care if another bad review is added.

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Leslie Otero

First I ordered a phone and didn’t receive it until I had to call them three weeks later and ask them where my phone was, then they said oh I didn’t tell them my phone was lost or stolen so It never got sent out. Um, that like was the first thing I said when I called to order another one. A week goes by and I get the replacement phone and it does not work either. This is the second replacement phone that I’ve had to order in about 4 months so that’s 200 each time. I asked them do they have a customer service department or someone I could speak to about getting a partial credit back because it it took so long to receive a broken phone, she said no she was the customer service rep. No. Customer service? In a business like that, If customer service was what you were doing then you would be out to help, she was a payment taker, stays put and takes payments. She was nice enough to tell me I could speak to a manager if i want but that’s it and you’re not going to get a different answer. I was looking for someone who had a little bit more knowledge on the policies not a handout not anything for free she just Wasn’t willing to budge on anything and then stated that there is no customer service only payment takers like her… If that isn’t the craziest thing I’ve ever heard I don’t know what it is because every business has a to have customer service. Not a department but someone with customer service experience. This is the most ridiculous insurance company I’ve ever dealt with. I guess you get what you pay for... if there were a different option for insurance companies for cell phones I would take it this would be my last pick, ever I just use it because it’s the only one. The place that they ship out of is here where I live and I asked them if I could even just go swap the phone now and they said no I’m not allowed to do that either so now I have to wait another week to get one in the mail when they are less than five minutes away from me.

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Kevin Price

One star is too high a rating. I recommend that you have no insurance at all before you use this company. BTW, notice they have one 5 star review that was done by someone who just happens to live in the Detroit area. Same place as where Protect Cell is. What are the odds?

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Brudny Nurek

I’ve had to replace 3 parts on a phone they refurbished. The battery went bad after about a month of getting it, then the front facing camera and speaker ribbon cable, then the ear piece speaker. As I was replacing them myself, I noticed not one of these parts were authentic apple parts and not supported by apple either. Just some Chinese knock off parts.

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Jaime Philpot

When I purchased my phone I added their protection plan. I was informed if I did not use the plan I could do a buy back at the end of the two years. I upgraded today and can not do a buyback because It was the two year mark 3 weeks ago. I would have had to upgrade early to do a buyback. Makes no sense, so glad I wasted money on this more expensive protection plan

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Donna Ippolito

i THINK THIS IS THE WORST COMPANY ANYONE SHOULD DEAL WITH . THEY REFUSE TO ALLOW YOU TO SPEAK W/ A SUPERVISOR . WHAT KIND OF CO. IS THIS . THEIR REPS ARE NOT AT ALL FRIENDLY OR HELPFUL FOR THAT MATTER. THEY HAVE A 000000 RATING IN MY BOOK Do not take this service it stinks.

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martha a

We spoke to Angela at Protect Cell this evening to resolve an issue with a faulty replacement phone. She was pleasant, cheerful, resourceful and very helpful! Thanks Angela for proving all the negative reviews wrong! Martha

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