Nunawading, Australia
Factory 27/41-49 Norcal Rd
N/A
+61 1300358782
Thankyou Dean, our bi fold doors look amazing and the quality is awesome, our Alfresco looks so much better now, very very happy with the outcome, thankyou again..
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Our new Spa Room is now cosy for the winter months coming and great to be bug free for night spa sessions, thanks Elite PVC, great service and value.
We have not been able to process that far, not even able to get the quote, after so many phone calls and sms. Dean asked me to take a measure and photos and sent him because he was to busy to come. I did, then heard nothing, then called back asking for the quote, then followed up so many time. He said he sent email already - nothing was received, except his brochure. Then finally got him to come over, then again never been able to receive the quote after that. So, basically, customers are treated like rubbish, redundant, the business is too good to have more customers. In the end, I remove his contact and block him from calling, after giving him an opportunity to get back to me and he never did
Run away from engaging this company for any matter. I had almost gone to Consumer Affairs Victoria to seek assistance. Extremely poor and unreliable customer service. Until I paid the deposit the service was excellent, quick callbacks, followups. Then no communication at all, no updates on installation or anything. After almost 5 weeks I started trying contacting Dean to get the installation date, but no response. Finally, got the date which was almost after 10 weeks than the estimated 6 weeks commitment. Dean then cancelled the installation twice, both the times without any prior notification. Worst thing, we got to know that it’s cancelled when we called the morning when they didn’t turn up. First time excuse was that his contractors were run away and second time saying that new contractors are not ready to do the job due to the height (which is not high at all). Total waste of time, money and efforts. Total gain of frustrations, stress and uncertainty.
Absolute pleasure to deal with. Dean and his team were very professional from the beginning to end. Nothing was a problem for them to tackle. Dean came up with some very impressive ideas to make out outdoor room perfect that other company’s would have never even thought of. Install team were great and very friendly. Everything was completed as promised. Very happy with our outdoor room. Thank you Elite PVC
These guys have been fantastic to deal with. From the initial quote (they were not pushy at all) to installation and most importantly, the pre and post customer service. I have had the bi folds installed for over 2 years and had to get them adjusted. They came out, checked and adjusted the doors and did not charge. Service in my opinion is one of the most important things and these guys nailed it. Would recommend to anyone.
Thanks to Dean and the lads from ElitePVC. They have done an excellent job in enclosing my Alfresco area. It looks fantastic !!!
Do not use this company. Owner advised not to drill through waterproof membrane as habitable rooms below, and he agreed to silicone channels instead. However the installers were not briefed or supervised and multiple penetrations were made. Then channels were not silicone sealed so major leaking occurred. Multiple requests for rectification failed and after 6 months no rectification was made. Also installers spilled silicone EVERYWHERE and trod it all over the alfresco. Again no attempt to clean up was made despite multiple complaints over 6 months. DO NOT USE THIS COMPANY.
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