Nunawading, Australia
29 Ceylon St
N/A
+61 1300794262
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
Last minute change as person was moving to a different hospital so emailed them and straight away got a phone call. Lady tried to accommodate changes but was a bit hard as didn't know when they were moving hospitals so put on hold so I could find out. Great customer service :)
like
Atrocious customer service. Ordered Saturday for delivery today, not a phone call or Email to say they couldn’t do it, just a refund through PayPal. Thank god I got the refund. Wouldn’t recommend at all
would give 0 if i could. Ordered for same day delivery, get told 4pm they will have to deliver the next day. Next day i get a TEXT cancelling my order. Honestly not even a call. Bad customer service
Ordered before 8am for a Saturday delivery, choosing an AM delivery time. Before ordering checked to make sure they delivered to my area on Saturday. Come 12:30 still no delivery so called, only to be put on hold straight away for 5 minutes. Advised by staff that would contact florist to find out what was happening, again on hold. They advised that the courier was late to arrive and should be there shortly. As it was mine and my partners anniversary we had arranged plans later in the afternoon, and advised them as such. Come 3PM flowers had not arrived, and had to leave. A note on my delivery order was not to leave flowers at door due to the area and to call my mobile for any issues. I left numerous messages and emails prior to leaving, so decided that they were not going to arrive. Now have returned back at 5:30PM and still there is nothing, no phone call no notes and definitely no flowers!! Do NOT use this company as they appear not to provide the services offered. I will be following them up on Monday and will be giving them an earful!
Flower sales; wow! You guys are amazing! Thank you for the best customer service I have ever encountered and the beautiful flowers that were delivered to my nan! You guys made my nans birthday a special one. Thank you, will be using your company again.
Ordered a 95 flower arrangement thinking this would be a decent amount of money for something to stand out as a gift. I was embarrassed when i saw what the recipient ended up receiving. The arrangement was so ridiculously small , it shouldn't have retailed for more than a third of what I paid. I contacted customer service repeatedly but never heard from them again. I will never deal with them again.
Customer Service: 0/10 Ability to Deliver: 0/10 Ability to process credit card promptly: 0/10 Ability to contact customer when the delivery cannot be made: 0/10 I really don't know how this company is still in business. I will be making an ACCC complaint as soon as I finish this post.
The online delivery checker on their website clearly says they can deliver to my destination today (honestly... it doesn't get much clearer then "Yes! We are able to deliver to this area today"), so I ordered and paid for the flowers in full yesterday. Received an email this morning saying sorry - no delivery and that I can cancel my order but they would be keeping 15 of MY money for "admin fees". How is it my fault that they can't provide a clearly advertised (and fully paid for in advance!!) service? Rubbish! Definitely won't be using them again.
Deli
The best companies in the category 'Deli'