Nunawading, Australia
328 Whitehorse Rd
N/A
+61 396826868
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
On the 4th of December 2020, I was shocked to receive the Ottoman you see in the photos below. After calling Gainsville multiple times to seek a resolution about the stained and dirty Ottoman, the best solution they could suggest was to send me a cleaning product so I could clean the Ottoman myself. The Gainsville manager (Charlotte) was very rude, talking over me and not allowing me the opportunity to speak. She was not at all understanding of the situation and did not take responsibility for the unacceptable quality of the Ottoman. This is not what you expect from a company that prides themselves on delivering the highest quality Australian designer bedroom furniture. Poor quality furniture and shameful customer service. Shop elsewhere!
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The couch is good quality as expected. The customer experience was not good. I bought a 3200 couch from Nunawading store and after 6 weeks waiting, it was delivered with some dirts and a staple on the cushion. The package wrap was teared off as it was dragged in warehouse or during delivery. Spoke to Andrea and i was advised since i bought extra protection package, they removed the hard cover and sprayed with protection layer. It does not make sense to me why they did not see the staple on the cushion while spraying the protection layer. It was obvious on the front cushion i could notice as soon as i removed the wrap. One major dirt and another small dirt i can clean with the damp clothes as advised from the staff. When i informed staff about the staple, no response back to me. It was not very satisfied customer serivice experience but the couch is good quality i believe . Would be happy to give 4-5 star if the staff gets back to me on that.
Quality furniture, prices reflect quality. Customer service is fantastic here, wonder why we even bothered going to the competition. No sales people chasing you around for a sale, very helpful. Excellent experience with this store. The competition stuffed us around, these guys make it easy.
beautiful, lovely brunette lady helped me out with questions In store .., Great store.
Super impressed ! Genuine customer service. No hard sell here. Owners that really work with you to help make the right choices for your needs. Love their furniture. Magnificent quality. Didn't give 5 stars as the furniture is 12weeks away. But I'm sure their delivery service would easily add an extra star. Well done guys and thank you for your service.
Visited for first time to Nunawading today. Entered store lady and a child on front desk, there was no greeting or acknowledgement. Walked around entire downstairs and then entire upstairs and at no time was I spoken too, welcomed or offered assistance. There was as sales lady walking around with another client but at no time did she acknowledge my existence. Stayed in store 15 minutes and will buy elsewhere based on no service at all.
Not for everyone
Helpful and friendly staff.
Deli
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