Nuneaton, United Kingdom
11 Newtown Rd
N/A
+44 2476353366
After reading some of the previous reviews I was a little concerned. I need not of worried, the engineer Neil arrived within the time window, phoned ahead first and completed the repair satisfactory all for the initial fee.
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I reported a faulty hub from AEG, they gave an appointment for repair 3 weeks later, the man came and said parts need to be ordered, came back few weeks later without calling, didn't find us at home, left a card to call for a new appointment, which I did, the lady called a day before the appointment to cancel it, now he came today without bringing the parts, asking me if I have them, he said he will come again. I called Electrolux they said I need to make another appointment. They don't respect people time I need to take days off work for these useless appointments.
Very nice, helpful guy. Felt really safe and confident.
Shockingly poor. Agree with those who say 0 is a more appropriate score. Took 20 mins for a human to answer, then they put call on hold for another 10 mins then cut me off. Called back - waited in queue 30 mins listening to most irritating hold music, the. Got cut off again. Called back - 8 mins on hold, got cut off. And repeat. Writing this review whilst on hold again!! I appreciate in current times businesses are having to work differently, so allowed some slack initially, but seriously this is the worst customer service ever. And the real annoyance is after getting nowhere I got a text asking me to rate my experience!! Avoid like the plague if you have other options.
I reported a fault with my AEG oven in mid December. On New Years Eve an engineer came out and ascertained with part would be required, informing that they would be in touch to arrange fitting. Having waited a month I chased this up and an appointment was consequently made for a couple of days ago. I was informed there would be a phone call in the hour leading up to engineers arrival. I waited all day and heard nothing. I wasted a whole day waiting around and daughter missed paid for swimming lesson. This is truly shocking customer service. I was assured that a manger would call me back. This hasn’t happened. After almost 2 months without a working oven a customer really shouldn’t be treated this way…
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