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Williams-Sonoma

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Oak Brook, United States

williams-sonoma.com
Chinaware store· Gift shop· Kitchen supply store· Cutlery store· Gourmet grocery store

Williams-Sonoma Reviews | Rating 4.1 out of 5 stars (8 reviews)

Williams-Sonoma is located in Oak Brook, United States on 142 Oakbrook Center. Williams-Sonoma is rated 4.1 out of 5 in the category chinaware store in United States.

Address

142 Oakbrook Center

Price range

$

Phone

+1 6305712702

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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G

Gary Doman

High quality merchandise and foodstuffs. Great place to shop for gifts or for one's own kitchen and dining room. Books also are available.

K

Kate Uglova

I came to the store today on Sunday at 4:25 and asked to help me find AllClad stainless steel saucepan and nonstick saucepan. Worker showed me AllClad D5 section and said “that is all we have”. I asked to check if they can order D3 saucepan for me and she said “we are not carrying D3 cookware here”. Ok, then I said “thanks for your help, I need a minute to decide”. 2 minutes later she came back to me and aggressively said “You need to decide faster! We have inventory tonight and we are closing in 1 minute”. I said “I hear it first time, I didn't know that, I'm sorry”. When she said that I was in store only 5 minutes maximum. So, I just went out and I won’t ever come back to this store. I just got my WS credit card to earn points, and now I’ll just close it. It’s absolutely poor service. I felt so bad.

R

ramiro gonzalez

My wife and I walked in this store 2 weeks ago. We were just looking but ended up purchasing a set of pots and pans. They had to be shipped. We see them in 5 business days. No pots and pans as of yet. Turns out somehow the order was canceled. We ordered the set again and we still do not have them. When we call the store we get sent to customer service. This is fine but no one in the store has taken ownership of helping us with our purchase. We will most likely cancel this order.

D

Dorothy Yee

Fun to look at, but way above my price range!

J

Jonathan Holic

Bought a Nespresso there (which is awesome!). The lady that helped us was very friendly and informative.

M

margaret ginty

I used to love going into this location, but NOT NOW. Poor customer service with Older Women employees... You would Think they would Know Better at their age?

S

Steve Cuchra

One of the best stores I’ve been to. Went above and beyond to help me understand and make a few purchases. When they found out I’m a chef they also helped me enroll in the chef’s savings program. Great people and service.

T

Theo Sakellarides

I love this location and shop here often, but I am giving them one star because of the rudeness I encountered from a manager named Rita. She must be new as I have no memory of her from previous visits. The sales associates were charming and helpful in ordering a Le Creuset pot valued at over 400. I inquired about their price match policy since I saw it advertised on QVC for 100 less. The sales associate said she would verify my request with the manager. Before she could do that, she turned around and saw Rita, whose back was facing us, shake her head "no". She had the lack of courtesy to even look at us and I doubt she heard me clearly since I was wearing a mask and several feet away from her. It was not too much to ask for a so-called manager to explain the reason in a respectful time and apologize for the confusion. The correct procedure, for a manager to address a customer who is spending over 400 in your store, is to be respectful and at least look at them when answering a question. Rita also said Sur la Table is excluded from the price match policy because they are in full liquidation. She is wrong about that because they are not in full liquidation. She could not explain why QVC was excluded as well, and told me to call Williams Sonoma. If it werent for the polite sales associate I would have not purchased anything and left. She was dismissive of another customer as well. I hope this is addressed and brought to her attention.

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